SF
Wasted a lot of my time
Had several interactions with customer service over a single order, First the “in stock” item was unavailable and they called me for a substitution. Second I got an email message my order was delivered - but was delivered to another state based on the tracking. I called customer service after I noticed this (responding via email per their message wasn’t great - one email was answered promptly, a couple were not). The rep switched tracking numbers on my order, telling me the tracking number was wrong. A few days later, I got a package - containing another customer’s order. Another call to customer service and apparently my order is on the way. The phone experience can be frustrating as they call and leave a message but apparently no waiting on their system, so you call back and leave them a message to call you (and leave another message?). Also phone hours are not great, 8-5 CST M-F only. The reps were pleasant enough, whole thing was a big hassle though.