Jeff P.
Black Friday freebies not recieved! 2 messages, still nothing.
I never received my shaker bottle and samples for spending $150 on black Friday. I messaged twice and to no avail. Otherwise this is a good place to shop. I will be back, but I guess this is what happens when you don't make your customers happy by making good on a black Friday offer. Just an update, I should have mentioned that customer service DID tell me that there was a green check box that I needed to check, which said something like "yes I want my free items". But in my defense, and I still have their Black Friday Solicitation e-mail, and it says the following, this is an exact quote: "Black Friday Sale 20% off +Free shaker and samples w/purchase over $149". Then at the bottom of the e-mail in fine print it says: "* Sale Runs 11/21 - 11/28. This sale cannot be used in combination with other sales, promos, coupon codes, or special offers. Cannot be used on Bars, Stacks, RTD's or Clearance Items or Select Brands. Free Shaker and Samples promo is limit 1 per customer and while supplies last." ...nowhere there does it say "you must check the green check box" it only says that I need to spend $149. ...I also must say that I buy items from two other websites, which offer free items at certain dollar amounts. One has the following check box options "I want my free stuff" and "I do not want my free stuff". it will not let me checkout until I have checked one of the boxes. I must check a box. The other website has a popup if you do not choose your free item which says "are you sure you don't want a free item?". This website had nothing like this. My supplements arrived in a box which had room for the shaker, etc. so it would have been simple to add them in. Maybe a few ounces more. I also want to mention that I messaged with this one customer service rep and they never offered to send me the free items that I earned with my $149+ purchase. So I forwarded a copy of the Black Friday solicitation and showed them that there was no mention of this illusive checkbox. Just the requirement of spending $149+. You would think that I would have received a response, or maybe they would have just sent the free items? No. No response. Again, this company is great, has great items, great prices! But when you are offering a free item, just give the free item. Why make me check a box that I want a free item? How about a yes or no box? Or even simpler "Check this box only if you DO NOT want the free item, otherwise you are getting the free item". Seems that they would rather have this review than just giving me the free item that they said I would get with a $149+ purchase. I will be back next black friday, and I will NOT miss the check box. If all goes well, I will give a new and hopefully 5-star review. You guys deserve a better review, but the customer service for this black friday special is just falling very short of anything better. Make it right, and I will remove the review. If not, then see you next year.
Response from My Supplement StoreDec 20, 2022
Hi Jeff. I do apologize for the inconvenience this may have caused, however, there was a pop up box with the free shaker and samples that you had to add to your cart. The pop up box shows up while you are still in the check out process and you either have to click "Add To Cart" or "No Thanks" It won't let you proceed to the shipping page until you click one of the two buttons. It looks like one of our customer service representatives did respond to your emails on December 6th with a solution. Again, I do apologize for the inconvenience this may have caused.