Customer
Poor
I ordered 2 bottles of synedrex almost 2 weeks ago and have yet to receive it. Upon further investigation I found out it was shipped to the wrong address and when using the online chat application the person told me they could not re route the package and it was up to me to call the usps. After hours of playing phone tag with ups and usps I finally had a flag note on my name for this package to be sent to my accurate address whenever it arrived. Still nothing.😠
Response from My Supplement StoreApr 7, 2015
Can you email me at [email protected] with your order number? I can look into this. It sounds like you may have had the wrong address in your account, as we cannot alter addresses. Then if it was shipped out, there is no way to capture it en route to the destination. And having it re-routed, which it looks like you have done (post delivery) can take some time.