My Supplement StoreReviews of mysupplementstore.com

Took 3 weeks to receive my order

Bulk of Order was seized by australian customs and destroyed due to person packing the order and putting exact description of package contents on box when they shouldnt have. Very dissapointed. Have lost $250 and still awaiting email reply

I called for inquiring about my order. I received an email proclaiming that my order was picked up on the 5th of August. I was even provided with a tracking number. On the 17 th. of August, the tracking information was still the same. Hence, I called the toll free number to discover that it was all a big sham. Not only my order was not placed the items were not in stock. That was lie number 1. After inquiring about the delay and my order, I was placed on a rather long wait. Afterwards, the representative lied once again to inform me that an email was sent and a voicemail was left informing me of the products being unavailable. A second and a bigger lie because neither was done. To top it all of my credit card was charged. This is unprofessional, somewhat of a sinister way of taking care of business.. I lost my trust in your company. Have no faith that you conduct business professionally. I must mention that this was not the first time I had to call and inquire. Twice of the same encounter makes me believe that if I had not followed up you would not have delivered my order but kept my money. I asked for a refund. Hope I get it. I think very little of your company and the way you do business. Zere minu.s

I ordered a pct, creatine and DAA from MSS. I placed my order a week before my cycle was going to end, so that my order would arrive prior to the end of my cycle. After placing my order, they then notify me that the DAA was out of stock so my entire order would be delayed. I tried numerous times to contact them through email and phone and never got a response. I wanted to try and have my order shipped sepearetly from the DAA so that I could at least receive my PCT when my cycle ended. I ended up not getting a response until the next week after my cycle was over and the order had finally shipped out. They acted as if it was no big deal and didn't even offer to expedite my shipping or make up for their mistake of not stating that the DAA was out of stock prior to me ordering it. Very poor service, I would strongly not recommend My Supplement Store. There are many other companies out there that will gladly give you the service you deserve.

First of all i placed an order and after 2 days of not receiving notification or confirmation that my shipment was sent out, i had to connect with them to find out they couldn't send due to writing o instead of 0 on the postal code eventhough they could have done a 2 second search to find what i meant based on my address. After i had corrected the tiny mistake it took them another 3 days to finally send it out. From the time my order was placed and money taken out of my account until it was actually shipped was an entire week. Also having purchased from many supplement websites, these guys gave the least amount of free samples, one little sample of pre workout for a 180$ order? Lame...considering most places includes 2-5 free samples.

My items went backordered. Its been about a month since I ordered and Dont know when I will be receiving them.

order #100073425, I need joint supplements for my rehab nutrition SIJ dysfunction. I ordered 3 bottles of joyful joints on June 30. later that day I get a email confirming they shipped. the next day I get an email that says they are back ordered till the following day July 2. no time during my ordering process was I warned they mss did not actually have the product. my normal company I order this product from is strong supplement shop and they get it to my house in three days tops, it's July 14 and 16 days later I still I don't have my order. all I saved was 5 dollars over my usual company and feel your company is not professionally equipped to handle normal business. 16 days.., I will never buy anything from you again.

It took a week to get my order and I live in arizona . The product I ordered was not in stock and that added to the delay. There are other companies that are fast and free shipping such as Vitacost which are a better value.