Joshua O.
Wasn't even notified
My order was returned and I wasn't even notified on the status of it

MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Joshua O.
My order was returned and I wasn't even notified on the status of it
Fady C.
I still did not receive my order . I ordered it on the 9th . And i cant even trace it
Response from My Supplement StoreMay 25, 2016
Hi, we do apologize for the confusion. We use a fraud alert system on our website, and it stated this order as fraud, which is why it was canceled. You were refunded. If this was indeed a legit order, please call us and we can do another order for you.
Gary V.
I cancelled my order because of lies from customer service, poor attitudes, and real bad business practice.... I would never order from them again nor will I recommend this company
haejin K.
I nvr take the time to rate, but the service and experience I received with my supplement store was that BAD! I had order a product that was highlighted as "IN-STOCK" so I ordered the product....they took the funds out of my account immediately within minutes after completing the order. 1 week later I am contacted by email that the product I ordered was discontinued, ....discontinued! After all the effort they put on their site that this product was in stock! I requested a refund and did not receive a response for another full 7 day.As I write this review it has been over a month and I still have not had my funds return.. I just wanted to warn others about how this company is operated in the end it's up to you.
Ron C.
TWO weeks after placing my first order with "My Supplement Store", I still haven't received my order. There won't be a second order!
Response from My Supplement StoreMay 9, 2016
Hi Ronald, we actually left a message with you and emailed you right after you placed your order letting you know that the manufacturer put this product on back order. We usually have it delivered the next day to us. We never heard back. Please email us or call us and we will make this right with you. You can email me directly at [email protected]
Customer R.
Horrible,never received my order n was still charged
Response from My Supplement StoreMar 28, 2016
Hi, We left you a voicemail about these products being on backorder, but never heard back from you. We also refunded your credit card on March 9th. Have you checked your statement, as you should see a refund. Sorry for the confusion. Thank you
Oscar G.
Place my order two weeks ago and haven't get it yet.
Response from My Supplement StoreMar 14, 2016
We should this as delivered to your address on March 3rd. I will have our reps call you to see what might have happened.
marvin A.
Terrible, I ordered in stock items and paid $60 to have them shipped to Canada. One of 4 items was out of stock so nothing shipped. I called and chose another brand and it's been 10 days and nothing