My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

Showing 283 reviews with 1 star · Clear filters

Nick R.
Dec 2, 2016
Issues with shipping and accurate inventory levels posted online
I had issues with shipping my product on time due to inaccurate inventory levels posted online. I then had issues with inaccurate shipping information sent to me after had been told the product had officially shipped and was given a tracking number. This is the second time I have had issues with this company. Their staff attempted to help me but seemed to have no real ability to make things happen. at the end of the day they did help pay part of my shipping charges after I complained a number of times.
Response from My Supplement StoreDec 2, 2016
Hi Nick - I want to apologize for your experience. I wanted to let you know that the issues with inventory and with the shipping confirmation emails are things we are fixing with our new website set to release in January. Your complaints are the same many of our customers have had. This deals with growing issues and an outdated website/inventory system. We will have these issues, among others, resolved, come January. We hope that you can give us another chance, but we understand if you choose to take your business elsewhere.
Report
LH P.
Nov 29, 2016
Bad customer service
The items were shipped to a previous address that was stored on the website. When I realized this I contacted customer service and they didn't offer to resend a package to the correct address or credit my account anything. I couldn't imagine putting in an incorrect billing and shipping address considering I've purchased through them in my current address which I've been at over a year. To see if it was a website error on their end I was correct, even after putting in my address upon checkout it defaulted to my old address. I'll never order from this company again, error on their end they failed to recognize and unhelpful customer service.
Report
Judy
Nov 28, 2016
Failed to Honor Published Price
Promotion email stated purchasing product for $24.95 price for Black Friday through Sunday. Provided discount codes showed "not valid" when ordering. Called customer service and was told email price was an error and they refused to honor the $24.95 stated price in their own promotion email. Every legitimate and honest business knows that you honor the price posted, even when it's an error. You just lost a long time customer.
Response from My Supplement StoreNov 28, 2016
Hi - Yes this was an error on our part. It stated two prices in our email. $24.95 and $27.95. We will be calling you to give you the price we made in error. We do apologize and hope you will continue to shop with us.
Report
Ceasar
Nov 28, 2016
no communication
Order was cancelled and never shipped with no reason provided
Response from My Supplement StoreNov 28, 2016
Hi - We looked into this order and our order system flagged it as fraud. 99% of the time it is correct, but sometimes it does miss some orders. Please call us and we will be happy to place the order for you and give you a discount as well for the confusion. Just ask for Nelly. Again...we do apologize for the confusion.
Report
Nick W.
Nov 3, 2016
Products Ineffective
I purchased: -Super IronMag Labs 4-Andro 60 Caps -IronMag Labs Ultra Male Rx 60 Caps -IronMag Labs Super 1-Andro Rx 60 Caps All are completely ineffective. Very disappointed. With respect to the ordering process, on-line ordering was simple. Delivery was on-time. Did not interact with customer service.
Report
Andy
Oct 27, 2016
Not in Stock but sold it anyway
found the store online had the product that I wanted at a price I thought was good. I ordered it, I was sent a confirmation I was sent a shipping confirmation. 3 days later I was sent a notice that it's out of stock and being refunded I do appreciate that. if you don't have the product take it off your website I spent three days beleaving the product I want that would be coming, only to find out that no it's not and I have to go and try and find it elsewhere. bad business practices I won't buy there again.
Response from My Supplement StoreOct 27, 2016
We do apologize...we are working on an issue with our inventory system and hope to get it working again by next week.
Report
Daniel W.
Oct 25, 2016
No delivery or response from customer service.
Placed an order and there was no delivery. The tracking showed mail not delivered because not addressed properly. I have contacted customer service about this 3 times and still no response.
Response from My Supplement StoreOct 25, 2016
According to tracking, your package is on it's way back to us. USPS marked your address an undeliverable. We do have your emails in que...we are just backed up over the weekend. We will be contacting you by the end of the day. Sorry for the delay.
Report
Customer
Oct 12, 2016
Sucks I haven't even received my order
I ordered over 3 weeks ago and I still haven't received it . I order from another website and pay less on shipping and get it literally over night.. won't be ordering from this place again ..
Response from My Supplement StoreOct 12, 2016
We do apologize. One of the products was out of stock, and then with Columbus Day, its taking longer than usual. It is on its way though. If you can email me, Jeff, at [email protected] I will make sure to send you a coupon code for a large discount on your next order.
Report