My Supplement StoreReviews of mysupplementstore.com

i have yet to receive my order. There's been no follow up on an order placed 21/10.

I placed a order on oct 15 and still have NOT gotten it oct 30 it said 2-5 days. i called on the 29 they said they are sending it out but still i have not received any email yet about it being send to me .

I just received the Barleans Omega 3-6-9 oil. I see that the expiration date is Sep 28-15 . Its Oct 28th. that is not cool.

3 days after placing my order, i recieved an email that 1 of the items was out of stuck, instead of them sending me the rest of the items i bought they waited im guessing to save on shipping and send all the items togueter. i did not get my order until like 2 weeks later. when it was suppose to be 3 days shipping

i have not received my order yet and i placed it on the 17th of july. it is currently sitting in brisbane customs it would of been nice for the store to let us aussies know that we can longer buy from this store due to our customs changing all the laws and rules. i have just wasted over $100 AUD on a product i have once ordered from this store and loved but this time will not receive.

Ordered 5 items close to $250 in value. After a week, my order still hasn't arrived, so I decided to chat with a customer service rep. After 20 minutes of going back and forth, I was informed that pursuant to the terms and conditions, because ONE of the five items I ordered was on backorder, none of the items would ship until that one item was available. I asked that I at least be sent the 4 other items are ordered, and informed the rep that this made no sense because I could have easily ordered the 4 items separately from the 1 item that was back ordered, and would still be entitled to free shipping since both orders would equal greater than $50. The rep stated that there was nothing she could do, and that the only way I could get the other 4 items shipped is if I re-do my whole order. I re-did my order, and only ended up ordering half of what I previously ordered because the company's policy basically implied that they don't care about the consumer, and that they would rather lose money than to comply with a simple request. The company literally tells you that if you want it your way, you'll have to cancel your order and re-order your supplements in two different orders. This is lazy management and a statement by the company that they would rather you do more work than them to complete the sales transaction. The only reason I'm giving it two stars is that the supplements that I did re-order arrived rather quickly. Not sure if I'll ever use this Company again, I just don't think they care about the consumer. Their inability to use common sense sales skills has turned me off. I'll likely be looking at other companies who actually want my business.

My order was to be in between 7-14 days. Today is the 16th day. I called customer service and they now say maybe Friday which is another 3 days and that is no guarantee. I asked for a discount due to the delay they said sorry. I am buying from another site that can actually deliver what you order. You have lost my business.