MyronReviews of myron.com

Hello, We placed this order after specifically confirming multiple times with your support team that it would be delivered on time. We submitted and approved the artwork promptly on our side last week. Two people reviewed and approved everything carefully. Unfortunately, we never received any emails, notifications, or written confirmation that anything else was required from us. When checking your website, the order simply showed as “in production” with no alerts, no approval requests, and no way to properly verify the order status. Based on this, we assumed everything was moving forward normally and that this was simply part of your internal process. Today, after a full week had passed, I finally contacted support again through chat, and Rosa was extremely helpful; she is one whom I am really grateful to in this process. She discovered — through a separate internal link that was never provided to us — that the order was apparently still waiting for artwork approval, despite the artwork being 100% approved last week. As a result of this confusing and poorly communicated process, our order was never actually placed into production. We were supposed to receive the items within three days, and now you are unable to deliver the order by the required date, even though the artwork has already been completed and ready. I am now forced to place a rush order with another company, also located in New Jersey, that is somehow still able to produce and deliver the order on May 29 for our May 30 event. Thank you for your time. Unfortunately, based on this experience, your company will be at the very bottom of our vendor list going forward.

Your website is NOT user friendly. I can't use it at all. The chat comes up and I do not want to chat and there is no way to remove it from the website. It covers more than half the page and I can't search for anything because of that chat thing. I don't want help I want to look. Keiry Mendoza is VERY helpful, but sometimes I just want to look. Thanks, Penny

Order placed on 3.30.2026 for pens. I included the logo in the attached. I did receive a phone call confirming my order with a sales rep, I can remember her name. Few days had passed; I had tried calling and emailing the service department for a status update on various dates as I had placed a completed by date of 4.15.2026 on the website. I was notified on 4.23.2026 that there may be an issue with the logo submitted and an email confirming was received. When I responded back, I got no response. Then I received a separate email that the pens were out of stock. So not only are the pens late, there are logo issues, and the pens are out of stock, but now I have to try and reach out again to figure out what's going on with my order. I called the 1800 number and was given the contact information for my sales rep. She is a wonderful lady but insisted the logo was too intricate. I have ordered pens from other websites, same logo. No issues. I was only trying to find a better quality of pen due to the work environment that we are in. She also sent an email with different pen options, all below the pens price I had ordered. No instruction if I was going to receive a credit on the difference. I just wish that this company was a little more on the ball with getting in touch of customers and not making the customer wonder if they will even receive their order. Very frustrating.

Pas de demande pour un parfum chanel le Lion ! Decevant+++

The company I work for has used Myron for over 20 years for two sizes of custom planners. I placed the order as always in March with a delivery date of October. I thought everything was fine until I got an email in September stating they were preparing to ship my order and it was not the items I had ordered. I tried to get a response my Rep Bryan Smith as to what was going on. He stated the ones I ordered were not available and that they were going to replace them with the other ones. I told him multiple times I did not want them and to please cancel all orders, because they kept sending my the proof to approve. Needless to say, weeks later and many email sent to them thinking it was taken care of, the box arrived. I was not aware it was from them and now I have sent multiple emails asking for a return label. They will not respond.

we placed an order for pens for $168.00 and the $25.00 setup etc get the total bill with tax etc and all is good. pens get shipped and in the box is a new receipt with a $135.00 Tariff charge and now can no longer to get anyone else to respond.

I've orders thousands of dollars' worth of product from this company, and I recently left my original position to work at another firm. I was excited to bring them along because of how great and dependable they used to be. However, within last year, they placed an expensive order for pens with incorrect information on them without my approval. They gave me a "discount" for 30%. I requested another account rep, and it took several days to get the most basic proof after totally ignoring my guidance. I finally got my proof, told them I approved it, and carried on. They said that they called me to request payment information, but I do not have record of this. About a month later, I reached out to my new rep and asked for an update on my shipment since we had an event around the corner. They said that since they did not receive payment, they never produced my order. I sent payment and requested that we get this order expedited and they agreed and promised that my order would not take longer than 2 weeks. 3 weeks later, I had to follow up again on the status of my shipment. I was told that my payment was not processed correctly and asked if I wanted to continue with the order. Obviously not anymore. I placed my initial order Jan 23, and it is now March 19. I used to have great customer service with this company but it is clearly on the decline. There is no communication between the client and the company. You can very easily turn to other company or do an image search for the product you need. After a 5 year relationship with this company, I doubt I will ever use them again.

The worst service I've ever encountered. Ordering was difficult. I could not order online. When I called, the first person I talked to kept my on hold over an hour before I hung up. The second person was helpful, did her job well and set up my account and took my order. After that, the art I sent was hacked and not what I had sent. I had to make two separate requests that they just print the art exactly as I had sent it to them. Each of these requests took a full day. Then, when the pencils were finally ready and invoiced, I got a tracking number. The tracking number said label created for 4 days before I called to ask what was going on. The woman I spoke to said I should get it "today or tomorrow". I wait another three days. Still nothing. Finally, I call back again, get put on hold for 15 minutes because the guy I spoke to doesn't know how to transfer a call. Call back again, another 20 minute wait to speak to Garrison, a supervisor. He tells me it will take another 2 weeks before I can get my pens. The pens that were supposed to be graduation gifts for my students, which will be a week after the last day of classes. I ask for a refund, and he tells me that that is going to take 4-7 days! I waited over a month and never got anything. Never shop here. The company is a disorganized joke!