Dr. G.
Service and Product leaves lot to be desired.
I am not that impressed with the product and see little to no benefit in comparison to a high quality whey protein powder. The main dissatisfaction is in the fact that there was an approximately 2.5 week delay in getting my second order (I regretfully signed up for auto delivery). I had to resort to going back to my original protein from Standard Process. I know manufacturing and logistical issues arise, that happens in most businesses. The issue is the lame intent of an apology with a discount on the purchase of another product. Really? If the product I’ve prepaid was delayed, the logical thing is to significantly discount that product or bring it up a notch and maybe even ship an extra product of the same at no cost. It just seemed like a way to motivate me to buy more from your product line, despite your ability to deliver on the first.
Response from Power LifeApr 21, 2022
Hello Victor. My name is Jordan, I am with Power Life. I deeply apologize for your experience with our shipping process. Due to high demand and delays within carrier networks, we have experienced delays. We want to assure you that we are determined to get orders out as soon as possible while staying within proper CDC guidelines. I have escalated your review to our Customer Relations Team, so that an agent may provide you with personalized care and to ensure you are refunded for your order. If you have any questions, please feel free to email me at [email protected]. Have a nice day.