Tammy
I was unable to swallow the protein…
I was unable to swallow the protein powder due to a very rare gag reflex. I tried with 5 different drink bases and even using my ninja high power mixer was unable to not have some grit. I had high hope’s because i hardly ever have a gag reflex so i ordered 3 containers and got on auto shipping for best savings. Imagine my surprise when told the satisfaction guarantee did not include return shipping. BUYER BEWARE!!!!! Too bad because had the company been willing to refund the shipping i would still be shopping their site for other products not powered. Lost a customer for life. I got the chocolate and no matter how i mixed it or with what i mixed it i still had grit.
Response from Power LifeMar 6, 2023
Hello Tammy. My name is Jordan, I am with Power Life. I deeply apologize for any inconvenience you have experienced. While many of our customers enjoy our formulas, we understand that they may not be for everyone. For this reason, we stand by our 90 day money back guarantee. As it is industry standard, we do ask that you return the products if requesting a full refund. However, we are unable to provide a prepaid shipping label. I would like to escalate your review t our Customer Relations Team so that an agent can provide you with personalized care and ensure you are refunded. Please email me at [email protected]. Have a nice day.