MyplaydirectReviews of myplaydirect.com

I ordered, and paid for, three vinyl records around four months ago from MyPlay Direct. Although I got a confirmation of payment message from PayPal, I never got the confirmation email from MyPlay Direct. I emailed them at least four times, always getting an automated response promising an answer "usually within 24 hours", but not once did I get a real response. There seems to be no other way to contact them, and I cannot get my money back from PayPal because too much time has passed. It seems from the other ratings on this site that I'm not the only one who has been scammed out of money by this company. Do not throw away your money, do not give it to this unethical faceless company that is not aware of the idea of "customer service". **UPDATE (August 28, 2014): Finally, after months of trying to contact them, I managed to talk to someone (an actual person!) through their Facebook page. In the end, they did get back to me and fixed the problem and sent me my records. So no, I was not scammed, my mistake. But still, I found the customer service unsatisfactory and irrationally slow. Be warned.

i ordered vinyl from this site back in march...i had to look up the status of the order to find out it was backordered. Even though the product i ordered said it was in stock on the website and kept saying it was in stock everyday. So i have contacted them many times got the same response, we are waiting find out from the factory when we will ship those...months go by still no update or vinyl and i have to contact them everytime. Finally, i said i want to cancel and want a refund now it is taking them up to a month to refund me and i don't think they will ever refund me. Please never buy from this site it is basically a scam and a huge lie.

We purchased a 5 Seconds of Summer Premium Bundle Pre-Order on July 5th. Our credit card company shows that the transaction went through and is pending (AND STILL IS) but we have received a message from Myplaydirect that states "Your payment did not go through. Please place a new order or contact customer service." We have spent 16 days trying to resolve this issue with this being the ONLY response from Myplaydirect which we received July 18th: "We're sorry your payment didn't go through. Our payment verification system displays that the transaction couldn't be completed and you have to contact your credit card company to get more info. However, upon checking, your product is still available." Um, no. 1.) We have tried to reorder a billion times but have received the same message every time: "Sorry, the product is not available to add to cart (Sold Out)". 2.) We have contacted our credit card company and they show that the transaction as pending & our money is still being held up. I have the transaction id for anyone from Myplaydirect that's interested. 3.) Myplaydirect does not have a phone number so that you can speak to a human being. Instead you spend half your life waiting for them to respond by email, or if they don't feel like it, to not respond at all. My daughter is so completely disappointed and I am fed up with spinning my wheels. DO NOT DEAL WITH THIS COMPANY!!!

I ordered a beach towel in 25th of May. After a month it wasn't shipped. After my second email they gave me the estimated shipping date: 14th of July. I asked to cancel my order, and they did it, but i saw that my paypal transaction was (and still is) in pending status. The expiration date of the transaction is May, 2015. I asked them to cancel the paypal transaction too. Now i get the reply form the third person, but i always get the same answer: my order was cancelled, and i wasn't charged for this item. I asked to check the paypal transaction, but i can't get info about it.

We ordered a limited pre-release item almost 2 months ahead of the release date and paid thru Amazon Payments. When the release became available, the money was removed from our account. But MyPlay sent out a message that the payment method failed (only after we filed a complaint). After almost 3 weeks of emails, since they don't have phone number and/or real people in their customer dis-service department. Finally we got our money back but the limited addition item ordered 2 months in advance is now sold out. Their customer service is terrible at best. Do not deal with these people!

Shocking. I am appalled at such low level customer service from a business, I really am. Let me give you the situation. I placed an order wayyy more than a month ago now and we have now also surpassed the date for which it should have been delivered. I have written to them multiple times and still get the same generic response detailing an error with shipping department and a promised update status link. The link shows me 3 things; 1) the item is now sold out, 2) the item is in stock and 3) the delivery date is getting further and further in the past. This has happened 4 times now. The 5th time I was promised a further email after investigation. That was a week and a half ago. If the investigation was ongoing I would have appreciated an email to tell me that I haven't been forgotten. Alas, that's exactly what I have been/or being ignored. I sent a further email pretty much detailing what I am writing here. Nothing. No apology or anything. Further, if I was to hazard a guess now, it is that the item has sold out, there is no further copies to send out and that's why I am yet to receive both my item and an explanation/status update. I feel completely in the dark, without even a full apology for my wait. The album was for my sister a month ago.

I'm just trying to cancel a order and I can't

I just recently pre-ordered Jennifer Lopez's upcoming album "AKA" through her official website, which somehow is works with this horrible ass website MyPlay Direct. I pre ordered the A.K.A. Deluxe Fan Bundle and the total came out to 24.98 and with taxes and shipping fees: 32.62. Not even about 15-20 mins, I see a pending transaction of 100 on my account under the description of "SQ Music Tech Studios Brooklyn NY" I call my bank and they said the info under that description was "MyPlay Direct" I canceled my order and emailed them, they were very responsive to their emails but suggest they don't communicate through telephone nor provide an address! I know they charged me 100 dollars on my debit card those bastards. I search the internet High and low on this company and it's not even legit. IT'S FAKE! Probably some fat, never gotten laid nerd locked up in his parents basement with no life! NEVER EVER ORDER ANY THING FROM THIS COMPANY! Stick with trusted places like AMAZON & iTUNES!!!