MyplaydirectReviews of myplaydirect.com

I have Itunes, Rhapsody, Pandora, Spotify, and a few others. When I have had trouble with a download with those services, getting a remedy took a few calls, and and hassle. When I had trouble with a song downloading using myplaydirect, my heart sank, it was part of an album download. I thought oh boy, am I going to have to rebuy the whole album? Who do I contact?, How do I prove it didn't work? Well, with all these worries in my mind, I clicked on the contact us link, and sent the note. I got an auto response saying someone would get back to me within 24 hours. This was supposed to make me feel comfortable, but it only increased my anxiety. Am I really going to hear from someone? Will it really not be until tomorrow? Not to fear, they got back to me within an hour, reset the download for me, I clicked download, and it worked. This was the way I've always heard it should be. myplaydirect got it right. What's more, I sent a note of thanks when I successfully downloaded the song expecting it to wander off into the ether. No, even then, I got a response later in the day to say "You're Welcome" Music to my eyes, Thanks Myplaydirect, I look forward to working with you again!

There is always a risk of error when ordering "personalized" merchandise. I chose the Ultimate Fan Bundle for Adam Lambert's release of his 3rd album, "The Original High." The key factor in my decision to make such a financial commitment was the inclusion of an autographed CD booklet. The first time I submitted my order form, I somehow lost connection and had to repeat the process. I remember distinctly including my name on the form in order to be included on the fan list because I had to decide whether to use my Twitter identity or my real name. I don't know what happened, but when the CD booklet arrived with the rest of the bundle, my name was not there. I emailed customer service, and Chris responded the next day with an offer for a partial refund. I accepted with gratitude. I'm not sure if there is a fail-safe process when ordering anything online. All I know is I appreciate a company who is willing to make a customer feel better when something goes wrong. Although, I'm still sad that my name isn't in the fan edition of the CD booklet, at least I no longer feel financially cheated. Customer satisfaction is good business, and I won't hesitate to order from MyPlay Direct again.

The service of "myplaydirect" was excellent. Due to multiple unforeseen circumstances a few parts of my orders ended up having to be processed a second time. I also (possibly due to an error on my part) had an issue with downloading one of the tracks I ordered. That being said, the response of customer service was great. I waited less than 24 hours and when they responded it was with concise and effective information. My problems were solved with a single, friendly response. I absolutely would recommend this service to anyone.

I noticed that the delivery address I entered was slightly incorrect just as I pressed the order confirm button. I quickly got onto customer service and reported my problem. I received a confirmation email to say that my issue was being looked at.......and it was sorted!! Thanks for your prompt action.

When I got the email that my order was cancelled last minute due to payment issues my heart was instantly broke. I had made the mistake of pre ordering with a temporary debit card and I was so excited I didn't read the fine print that said the card would not be charged until the order was shipped. Unfortunately I lost my job due to being in a trampoline accident that left me unable to work for months and the card was canceled weeks later. However I immediately emailed customer service and within the 24 hours and they not only emailed me a private link so I could provide an alternate form of payment but they were extremely friendly. I am proud to say that thanks to customer service I am now only days away from receiving my new CD with my name in the booklet. YOU GUYS ROCK!!!

Honestly I had no idea if I was even emailing the right company..I went out on a limb and did and Chris responded and quickly helped me out! With customer service like this your company will be in business for a long time! I really appreciate it ! Thanks so much!!!

On 6/4 I received an email with a "15% off just for you" offer but with no discount code. I contacted customer support via email on Sun. 6/7/15 because I wanted to use the discount for a Lennon 9LP box set. I did not expect a response until the next day. Low and behold I received a same day quick response with the code and was able to save $24 on the box set. Awesome, PopMarket!

Had some trouble getting some MP3 tracks on a boxset I purchased. Maria and Gabriel were very helpful and all is well. Thank You very much Kevin