MyplaydirectReviews of myplaydirect.com

So I ordered two CD's from MyPlayDirect and I used PayPal to complete the transaction. First off, I accidently ordered two CD's and tried to cancel one. I emailed MyPlayDirect right away to cancel one and they never replied. So I was like "Whatever, I'll own two." The CD's were supposed to come with personalized Father's Day cards but they never came with my order. Days after the transaction went through with PAYPAL, I noticed that I had two more charges with my debit card that were charged with MyPlayDirect. I called the bank and they said MyPlayDirect had put re-occurring charges on my account which made sense because every other day, I would see pending charges from them in my bank statement. Notice how MyPlayDirect don't have a direct phone number you can call? And the only way they'll get back to you is through twitter but they won't always reply to their emails. So the bottom line is if you want to have your bank account sucked dry, then go ahead and order from them. But if you don't want to get scammed out of your money, then DO NOT order through them! Save yourself!

I ordered two vinyl boxed sets for my sons birthday which was May 8th One set was sent correctly, but the other contained an unrelated DVD instead of a Vinyl called Copper Blue. My direct promised to send the correct vinyl but then claimed they could not supply- so I purchased is elsewhere with no difficulty at all it. My Play Direct admitted it was their error- and offered an inadequate refund which has STILL not arrived. They are blaming my bank- but since I bank online I know they have never refunded anything. I will not give up on a matter of principle. Also- what are the terms and conditions and privacy policy I am supposed to accept ? Another cover up ?

PLEASE NOTE - Apparently MyPlayDirect is reporting negative reviews and asking TrustPilot to flag them for removal. THE FOLLOWING IS A REAL AND ACCURATE AND DETAILED description of what I ACTUALLY EXPERIENCED with MyPlayDirect and if TrustPilot archives it then they are DELIBERATELY aiding and abetting a company in swindling their customers. TrustPilot removed this review because they alleged that I did not provide my proof of purchase viz->Order Number. When I attempted to update the order number on the review I WAS NOT ALLOWED THE OPTION TO DO SO and then they pulled the review claiming that it was defamatory and without saying WHAT is defamatory. I DEFY TRUSTPILOT TO TELL ME **EXACTLY** WHAT THEY OBJECT TO IN THIS COMPLETELY ACCURATE AND DETAILED DESCRIPTION OF WHAT I EXPERIENCED WITH THIS COMPANY. If they are unable to do so, then this review SHOULD REMAIN IN PLACE. (update 4/17/15) --- TL;DR - When MyPlayDirect sells merchandise, officially licensed, for a band or a movie or a TV show, for any entertainment entity, they become the ambassador for that brand to the customer, to the fans. This is the worst possible choice any brand can make - associating themselves with a company that doesn't care about the fans to the point that they actively work to destroy the relationship between the fan and the brand they are trying to support. ---- On July 29, 2014 I placed my order with MyPlayDirect. In that time my order has been delayed again and again, I have been lied to repeatedly - to the point that it is routine and expected, and I have been robbed of over six months of my life all so that this company can keep paying teenagers in Indonesia to field angry tweets. Seriously. Teenagers in Indonesia - that is who is answering your tweets and emails. They have a phone number but they won't give it to you. They will lie to you and claim to have no incoming or outgoing phone capabilities. And maybe the basement troll teens in Indonesia don't have a phone number, but someone does and they will admit it if you call them out on it. But they won't give you the number. I ordered two t-shirts. Shirts. The kind that, if they would send me the design, I could have custom printed and in my possession in a matter of days. Possibly hours. But for them, they are getting off well and good on NOT shipping them for the better part of a YEAR. They not ONCE proactively communicated with me about the delays and the status of my order. Not. Once. When I noticed that the order status had changed and called attention to this, they seemed surprised that I expected them to actually COMMUNICATE to me about the status of my order. It does not seem unreasonable to me to expect an email notifying me of an update in my order status. You know, after SIX MONTHS of trying fruitlessly to get these people to communicate with me outside of copied and pasted form letters. They won't do it. They have no managers, they have no supervisors. Nevermind that Sony Corp made over $7 trillion last year, they can't possibly afford to pay people to address the concerns of their customers and the fans of the brands that they represent. And they don't just represent their brands poorly. They are actively working to DESTROY fan relationships with the brands that they represent. Look at the Trust Pilot website, for instance. As of this writing, of the 17 companies in the 'Entertainment' category which average 2 stars out of 5, MyPlayDirect has 137 reviews - the overwhelming majority of which were EXTREMELY negative. The next closest 2 star average company listed has only 56 reviews. It is also painfully obvious from the positive reviews for MyPlay Direct on TrustPilot that the overwhelming majority of those 5 star reviews are fabricated and were created by persons in the employ of MyPlay Direct or Sony Corp. If the numbers don't speak for themselves and my experience does not deter or at least worry you, consider this - when something goes wrong with your order, you will have NO RECOURSE to escalate the situation. The best you'll be able to do is email them, maybe get a form letter response from an Indonesian teenager, and that's it. You won't be able to get the product you ordered, you won't be able to speak to a manager. There is no one at this company who cares about you as the customer or as the fan of the brand that they are representing. I highly encourage any and all brands of quality who value their fanbase to immediately disassociate themselves from this travesty of a company. It is entirely peopled with thieves and liars and cheats. Worse yet, they are STILL fraudulently selling the products that they do not ship for over 6 months. --- Update - They have now pushed back the estimated shipping and delivery date again, but without notifying me and without providing any kind of explanation. Up until today, they were fraudulently claiming that the products I have been waiting to receive for over half a year were "in stock" and would ship "in 1-2 business days". So either they HAD these items in stock and CHOSE to not ship them to me *OR* they NEVER had them in stock and were willfully committing FRAUD on their site. Either way, why would you want to have anything to do with these worthless "people"? I am STILL waiting for a response from this alleged "management". The last time they delayed the shipping and delivery window, I told them that they were lying to me, that they would not deliver the items during that window. They "assured" me that the items would ship during that window. Yet here we are - I was right and they, of course, were lying to me. Just as they will lie to YOU and just as they will lie to ALL of their customers in their unrelenting mission to DESTROY the fanbase of each brand they sell for. As of today, they are estimating the items will ship to me, on the outside, 204 days after I placed my order. We all know that there is no way they will deliver the items during that window. I would LOVE for them to prove me wrong, but they won't. They are lying now as they have been lying this ENTIRE TIME. They have never had any intention of shipping me these items and they don't care AT ALL about how bad this makes the parent company look in the meantime. ---- Update January 16 - After 70 days I was finally contacted by a manager. I spoke to Christine on the phone, manager of the email support team and received an explanation. The Pacific Rim shirts were never ordered - confirmation was never received from the vendor and up until I came in with a social media battering ram, the upper management hadn't bothered to investigate, in spite of the email support team passing along escalations. I told Christine she is not the problem and to pass word along to the upper management that this is not acceptable behavior. She at least understands the situation - and that was all I wanted. I wanted to speak to someone who could identify the issue, offer a reasonable explanation, and could CONFIRM that action was being taken to correct the situation. So if you ordered a Pacific Rim shirt sometime in the past 6 months and you were wondering what happened - that is what happened and if you ever do receive your shirt(s), you're welcome for the assist in waking up the company. I'll update here if I ever do receive my shirts. I'm not hopeful that I will, but at least now I feel a lot better about the situation. Thank you Christine, I hope you find a better job somewhere else. --- February 3, 2015 - the shirts have finally arrived and they are AWESOME. Totally worth fighting for, but not something I should have had to fight over. I hope that MyPlayDirect steps up their game. They've got the business, now they need to deserve it. Clearly for too long they have ridden on the coattails of previous business connections and it hasn't occurred to them that they actually have to have people who can and will take action when things aren't running smoothly. They have a responsibility to their customers that they have not been fulfilling and the glaring failures need to end here. So go ahead and order from them. If you get the product you ordered, it will probably be good quality. But if anything should go wrong... I recommend taking to Twitter and involving the brand that they are representing because they'll answer to that - they don't have a history of answering to their customers. In the end I received my products - and free of charge - but it took over 6 months and would never have happened if I hadn't launched a full scale attack on all fronts.

Ordered a shirt in November, sent back for an exchange as my wife wanted a different size. One month later they sent me an email to say they no longer had the size requested, but not to worry, I wasnt going to be charged as it hasnt shipped yet. I informed them that i was already charged for the initial order and would like a refund. Entered into some weird groundhog day hell of emails where their only response was to tell me that i didnt need a refund since the item never shipped since it was out of stock. It is obvious they dont read emails, or are too stupid to actually process the information and respond with anything that isnt a template response. It should be telling that there is no phone number, almost always means the company has terrible customer service. Either way, I hate this company, and if you ever need anything from their customer service, there is a good chance you will too.

I ordered a shirt from them on 12/10/2014, to date I have received nothing. The shipment dates stated it would ship from 1/12/2015-1/21/2015. I sent them an e-mail on 1/28/2015 asking when my package would be shipped, the response said it would be updated soon. To date it still states the same dates from January. I can not find a phone number to contact anyone, terrible company. I am annoyed to say the least, I will never order from them again

TL;DR Don't order anything from this company. First off, I am concerned about the authenticity and respectability of this company. It is suspicious and unnerving that the only method of contact is through email, no phone numbers and no mailing address. Second of all, I have sent multiple emails to customer service, and while they have mostly been replied to in a timely manner, I have found that they hold few real answers for my questions. They constantly mention that they don't have inventory for the certain product yet at their warehouse even though their website says that it is in stock (this has since been changed thank goodness) but the company has done nothing to let their customers know of any inventory changes/shipping date changes/etc. Nothing they have is worth the trouble that you have to go through to order from them, and the ensuing emails that you have to send to customer service to check on your order.

I ordered a record almost 2 months ago. It said it was in stock, but then said it's back ordered, and they're waiting on shipment and have been for two months! I've requested a refund TWICE, and have not received an answer! I'm more frustrated with the fact that under the contact us link, it has no number or email. It gives you questions that you answer, and then another, and then another, and then another, until it comes to some solution that gives you no explanation whatsoever. I am HIGHLY disappointed, and I want my money back. I am tired of waiting, and these are hard times. I feel like I've been scammed, because there is no number, no form of contact at all, and they have your money in their hands! I will not buy from this site ever again! "Hi - we're so sorry for he wait. Please note that we did not charge you, and that we won't charge you until we ship. Vinyl is in high demand these days and it's often hard to predict when we will receive additional stock. If you prefer not to wait, just let us know, and we'll cancel your order. Again, our apologies." UPDATE: I have received this along with numerous emails now claiming I was never charged, BUT I only have a little over 20 dollars left in my account, which I used for the record. I had not used my card anymore after that, because I thought my money was gone. When I went and checked if my refund had come in, I still had nothing in my account but 11 cents. If you truly haven't charged me, then show me proof, because I had no money in my account after I made the purchase around 8-10 pm that night.

I ordered something that came in 2 batches, only the second batch was cancelled and I was never notified. I kept waiting for something that never was gonna arrive. Also I had a damaged product and I received ZERO replies to all my inquiries on how to replace it. UPDATE - 6/5/15 There is NO phone number to call - only email. That should clue you in that there is a problem already with their customer service model. I have been emailing the "customer service" every 30 days for an update for the last 6 months. Repeat 6 MONTHS!!! It's always the same generic email reply of "waiting to hear back from distribution" How can this process work? I seriously doubt anyone is looking into my issue. The worst company I have every dealt with period. AVOID THEM AT ALL COSTS.