MyplaydirectReviews of myplaydirect.com

Absolutely pleased with the customer service. There was a problem with my order and it was taken care swiftly. It really means a lot to me thank you so much, you've made me so happy :)

In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon. YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!! Thanks! --Timothy

Contact was made within 24 hours and after a couple of friendly exchanges, the issue was resolved (even after I misunderstood and had to correct myself) staff were very very patient and very clear. My only issue was that my discount code had expired by the time my order had been cancelled to be re-ordered but that's nobody's fault in particular, just bad timing on my part.

Upon receving my chet faker LP I was disappointed that it was creased at the bottom. I contacted customer service immediately and within 24 hours without even having to ask, they were sending me a replacement! Outstanding service!

We had a problem with an order that we had placed. The problem wasn't anyone's fault but when we raised our concern it was dealt with quickly and very successfully.

There was a problem on Myplay's end and my order did not ship when I expected it to. Once I inquired, they responded to me within 24 hours, looked into it, and my order was shipped - free of charge - that day. Their customer service was absolutely excellent and I won't hesitate to order through Myplaydirect again.

I had to query something with Customer Service and left a message on the website. I received a reply within 2 hours with a message saying that my problem had been sorted out.

Answered my question within 3 hours of problem coming to light much quicker than other company i've needed help from in the past. Understood my confusion and sorted it quickly. Definatly recommend this company to my friends and family.