MyplaydirectReviews of myplaydirect.com

Preordered an album box set to discover that they would not ship it to outside North America - that is an error on my part, yes. However. I then used the web form provided for cancellation. 24hrs later? No response whatsoever. This is £80 quid by the way, not a tenner, plus £20 shipping that they apparently don't do??? Very annoyed. Avoid.

I was promised a partial refund on a faulty item in late October. Despite numerous emails requesting payment/an update I still have not received my refund and now they don't even afford me the courtesy of a response. A totally unacceptable experience, and totally unreasonable conduct-hence the one star.

So. Everything was in stuck when i orderes accept for one preorder. So they waited. And waited. And after 1,5month i wrote to them.. The same Day they shipped the preordered one, but of cause the other things was now out of stuck. Therefor i asked them not to send it, and let me find supplements for my order, so i dont have to pay shipping twice. But Nope. That could not be. Nor could i get a shipping free of cost for the rest of my order for the missing stuff... So. The Day after the mail i get a 20% coupon fra the store. I again mailed them. Even though it was just sent, i had to send it back and reorder it with the coupon I havent even got it, if i wanted the discount? They could just give me 20% of the order? I ordered the stuff on 19/9 - 2015, Now on 2/12 - 2015, it still isn't here ...... They have cool stuff, and cheap prices .. But dont f****** bother, they will crunch you!

Sorry for my english because i'm a french client... I received only half of my order ... I ordered a t -shirt Dog and Daryl lamp but got the dog t shirt ... Also I paid € 45 customs fee for a dog t shirt ... I contacted customer service guarantee an answer within 24 hours but I still have no answer ... I 'm disappointed because if are my christmas gifts that I expected .... I really hoped to receive my lamp in addition to a commercial gesture because if is not correct from a commercial site of this size fail to European customers because we pay expensive import ...

In April 2015, my wife bought me the KISS Vinyl Collection Kissteria for the not to cheap price of $1750. Once opened it was determined that half of the albums (16) were missing from the shipment and duplicates of 2 were received. Because MyPlay does not give customers a phone number to call, an email was placed with our issue on 4/17. The response received was that an order would be placed for the missing albums and shipped out. Then silence for 6 weeks. We reached back out them on 6/1 and received a response on 6/2 that MyPlay had no idea as to when the albums would be available. Silence again. I reached back out on 7/21 with a request for someone to come pick up the product and give me a refund. Received an email the same day that my isue had been sent to the "escalation team". More silence. On 8/4, i reached out to them again only to be told that the "escalation team" had no provided any info. Even more silence followed. Sent an email on 8/29 and did not receive any response at all from anyone. today, I have tried again. So now, I am trying this to see if someone will actually respond and make this right. Still have never heard from the infamous "escalation team". And still no one has ever had the kindness to actually talk to me face to face. All I want now is a refund. I do no want this product any longer. This has been the worst customer experience ever. I would've hoped that for $1750, I would've received excellent customer service. But now, I am just simply hoping for a refund and for someone to come pick up the little bit of product I have received.

I ordered an album due to release september 11th and to be delivered september 11th i placed this order on the 30th of august.. Friday the 11th rolls around i check my mailbox aaand nothing same story for the next 5 days.. No message from them whatsoever so i decide to email their customer service, their anwser boiled down to check with your post office goodbye.. What postoffice?! How the hell am i supposed to know where it ships to be distributed they give 0 information and basically say good luck mate you're on your own not our problem anymore, i've since demanded my money back and as you would expect.. No response For sure the best webshop out there people really.. They really better fix this i'm not known for rolling over and taking bs like this

I purchased a item and once I received the item I was unhappy. I sent a email to customer service asking my options. They told me I could return the item for a refund. This was a autographed guitar, cd, poster and t-shirt. I never opened the shirt or cd, the guitar was never played and the poster was still in the tube. After I returned the item, the sent me an email stating the items wasn't received in like new condition and they would only be refunding me 25% of the price. I paid $506.97 and now you are going to keep the merchandise and refund me $126.74! You have lost your mind! If this is the way you conduct business I will never buy another guitar, cd, t-shirt ever again. I do work in television so I will spread the word if I need to. It's up to Myplaydirect to do the right thing!

I ordered 4 items from them and 2 never arrived, nor did I receive ANY notification from them that they would not arrive. When I called (4 times) the first 3 said it was back ordered. I ordered on Sept 28th to have all items by Xmas and none arrived on time. The 4rth time I called I was told that they could not fulfill the last 2 items on the order so they cancelled it. I asked why they did not notify me and they said to check my Spam folder. 1) I ALWAYS check my spam folder before I delete anything. 2) I had added them to my safe senders list to prevent just such a occurrence. I feel that this business is partly a scam. Do Not Use them!!!