MyplaydirectReviews of myplaydirect.com

so upset about the lack of customer service. Placed order back on Nov. 27 for a Dec. 20th birthday present. Received initial email confirming order and nothing since. As far as I know they haven't even bothered to process the order. No updates, no phone number to contact them. What a scam! Beware! I never post comments but if I can spare someone else the trouble it's worth it! If I could give them zero stars I would.

i've ordered and paid 20 days ago for a present for my son Till today i've not received info notwithstanding several mails i've sent to customer service The problem is that there is any phone number so that mail is the only way to keep in contact with this very bad online store. Also the tracking no. I've received is not correct and i don't know how to get my shipment Thanks a lot from my son because he can't get is Christmas gift more expected!!!!!!!!!!!! Cristina Scotti from Italy

Just like all the reviews here, MyPlay customer service is terrible, so terrible it doesn't give you a phone number or respond to its emails. I'm really just sad because my order was suppose to be a Christmas present and again just like many of these reviews my first order was declined even though there was a pending withdrawal from MyPlay on my account for a day or two. I'm apparently a huge fool and reordered the item on a different card. The website advertised that Dec. 17th was the last day to receive your holiday orders in time for the holidays, my second order took place on the 17th (my first was on the 8th). Now my order status reads as "shipping soon" with the shipping dates of January 4th-6th, that's way past Christmas. I would cancel but of course no one is responding to my two emails. I can't call because there is no number. The worst part is that this item is a gift for someone special, it was going to be perfect.

It started in October when I ordered the Ultimate Fan Package from Shawn Mendes. I ordered it the moment it was released so I was suppose to get a signed poster. I submit the order and all is well until November comes when the music part of the package is suppose to ship and I'm informed my payment failed. This didn't make any sense because I had plenty of money in my account to fund this package. I immediately contacted my play and the agent told me it'd be no problem that within a few days they'd send me a private link so I could reorder the package with the signed poster. A few days later I get nothing so I contact them over the course of a month probably 50 times and each time they say don't worry we'll have the link soon. After one month they respond that they actually can't give me a link and I won't get the signed poster like I've been told. So after two months of excitement waiting for that signed poster from my favorite artist I'm informed I'm not getting it. My Play support led me on for much too long. I have never been so upset with a company. I order online very frequently and have never had this bad of an experience. All I want is that signed poster I was told I would get. I'm going to make sure nobody I know buys from My Play Direct and that I spread the word on social media to my large amounts of followers on many social media sites of the terrible nature of your company so that no one else I know has to experience this.

Placed order they charged my card did not ship. Tried to reach customer service which is non existent! Sent numerous emails no response

I have tried for days to contact myplay on my snoopy items order with no response..they stated they shipped my snoopy dog house CD "with my LP" and they did not..only the LP was received and it is smashed. A tshirt on my order shows in stock but still has not shipped either...I don't understand why they take your money and ship nothing?? I'm filing a claim if my items are not received in a week. I still need my order C3D486663E here and need a response today to when I am getting it..they are gifts for next week.

The site said that the item was in stock and ships 1-2 days and that my card would be charged when shipped. My card has been charged but the status still says processing and there has been no response form the company in regards to my customer service emails even after the 24 hour response window has passed. I placed the order almost a week ago and there has been no update. After reading the reviews I feel like I've paid for something that I will not receive from a company with no customer service to contact. --- Update I received my order and got in contact with customer service but the only reason why they responded was because I posted on this site. I would suggest posting on this site if you are having issues if you want them to respond to you.

I ordered my roommate the vinyl conflict:slayer complete lp set on december 6th and got a conformation email saying it will be shipped between the 9th and 11th. 12th rolls around and no shipping confirmation email. I look back at my original email and in the ORDER CONFIRMATION email it says status:canceled. So i click the tracking link and it tells me the same thing. So i try to fnd a contact number, but the site doesnt offer one, probably because they pull stuff like this and dont want to deal with the people they rip off. So i send them an email with my question as to why it says my order is cancelled, get the "we'll respond in 24hrs" BS. Because 2 days later and 5 days after it was supposed to be shipped i still havent heard anything back. 12/15/15 finally heard back, turns out they dont actually have any in stock and now 10 days later my friends birthday has come.and gone and he never got his gift because these people dont know how to run a website, customer service or to check their inventory. This site sucks and I wpuld save the hassle and the stress and just pay a few extra dollars to buy whatever it is you are looking for somewhere else.