MyplaydirectReviews of myplaydirect.com

HI WATING FOR AN ANSWER FROM SOMEONE ABOUT MY AUTOGRAPHED POSTER I DID NOT RESIVE. I KNOW THAT NICK JONAS IS A STANDUP. GUY SO I KNOW HE WILL DO THE RITE THING ILL JUST WATE THANK-U! ALWAYS THERESA J. MAFFIA!

This was my first time I ordered from Myplay Direct, and I had no problems! When I had a question, they responded to me! Both my orders came right on time! I will be ordering from them again! Thank you!

Back in February I ordered the Frozen 3 lp set with a poster signed by John Lassiter. It was supposed to ship late April/ early May. I received no further communication from myplay and reached out last week to inquire about the purchase. I got an initial email indicating that they probably hadn't received the inventory and my order status would be updated in a few days. Today, I get a vague email simply informing me that the item is no longer available. Myplay's email only customer service system is simply unacceptable in these circumstances. This purchase was paid in full through paypal and I am not trying to place a new order. I jumped through all the proper hoops and ordered this item exactly when it went on sale. Someone was able to get ahold of this item - because all the flippers have it all over eBay. The last email I received offers no explanation as to how I should proceed, makes no reference to a refund or alternate options. Extremely disappointed that I am forced to jump through such hoops for an order that I paid in full for over 3 months ago. Edit to add - Myplaydirect certainly. responded appropriately after posting on here. Still didn't get what I actually ordered but go a refund a complimentary copy of the standard edition of the album in question. So I have updated my stars accordingly - mistakes happen and that's understandable. The lack of a proper customer service department makes it a real hassle when those mistakes do happen. Thanks for making things as good as possible in the end.

Bought a "Signed" Anthology cd and dvd of Belinda Carlisle. When I received it, it was not signed. I telephoned to find out why just to be greeted by some rude woman who couldn't be bothered to listen or try to sort it out. I first said it wasn't signed. She replied "do you want someone to sign it". I said it should have been signed by Belinda Carlisle. She then asked if I wanted Belinda's phone number. I was getting furious by this time. She then said she can't help me when I said I wanted to return it for a refund. Thank you for the replacement as promised.

(please see original issue below) EDIT 3/27/2014 UPDATE: After I posted this, I received a phone call from someone from MyPlayDirect! There were many heartfelt apologies made for my ordeal. The gentleman on the phone was very courteous and wanted to do anything they could to assist me. My original order was cancelled, and the man on the phone placed a special service order for me. It seems I will be getting the signed poster I long for, with my deluxe vinyl set! I am beyond ecstatic! I nearly cried when I got off of the phone because I was so happy. Thank you MyPlayDirect for making my dream come true! I will update this post once again once I have received the product in question. This is what Customer Service is. To see a problem, address it, and find a solution (and this solution was more than I could have hoped for!). I am very pleased by this, and will now be recommending the store to others. Thank you so much! (Original post below) I placed an order for a Frozen deluxe vinyl set with a signed poster by Kristen Anderson Lopez and Bobby Lopez. This set with the signed posters sold out daily and was extremely limited. It took a lot of effort and time to ensure I was able to order in a timely fashion. I placed the order with my credit card. It is a pre-order, so the card was not to be charged until April (a month from now), when the item shipped. Yesterday I received a letter from my bank, stating that my credit card was being cancelled because a merchant I shopped at experienced a security scare. They sent me a new card and just cancelled the old one with no warning. Great. No problem. I quickly e-mailed MyPlayDirect to request that the payment information on file be changed. For some reason, the website doesn't have a log in for its customers (which I truly don't understand). This prevents customers from altering any information by themselves (address, payment info, billing info, etc.). I have never, in all of my years of online shopping, EVER had a company not let its customers have access to their own information. All I have to prove that I even ordered this item is a screen cap of my order number. Isn't that just absurd? Anyways. MyPlayDirect e-mailed be back stating that the payment information could not be changed. Excuse me? But that is just ridiculous! Credit Cards get intercepted often. I would have never used it as a payment method if I would have known I couldn't edit it under any circumstance! We have exchanged six e-mails now, and the response is always the same. "We're sorry, but we cannot change the order". I was told I could cancel the order and then re-order it. Re-order a limited edition item that has been sold out for almost a month? Yes, thank you so much for your extremely useful resolution. I then asked for a phone number to call. I was given only a reply that they "do not accept orders over the phone". I wasn't asking to order over the phone, I was asking to speak with someone because e-mails were getting us no where. The utter lack of caring for my satisfaction disgusts me. What kind of company can even call that "customer service"? So, I will apparently not be receiving the item I tried so hard to get, because they are too lazy to change my payment information for me. I would do it myself, but there is no way for me to do so. Guess they won't be getting my $75! I will be spreading this bit of bad business everywhere I can.