MyplaydirectReviews of myplaydirect.com

On 04/12/2015 we ordered a Bring Me The Horizon - That's the Spirit Deluxe Edition Boxset as a Christmas present for our son. After 5 months and 11 emails it has NEVER arrived. All 11 responses from Myplaydirect have said exactly the same thing, "we will forward to our billing department for further information". Order number 0057670899 was charged and paid (via paypal) and then the order was cancelled (by myplaydirect) as there was a "technical issue our end". Myplaydirect state that they never charge for any item until it has been dispatched. REALITY - WE HAVE BEEN CHARGED. WE HAVE NOT RECEIVED OUR ITEM AND WE HAVE NOT RECEIVED A REFUND IN 5 MONTHS. We have provided this poor excuse of a company, proof of payment from both our bank and paypal account on FIVE separate occasions and still myplaydirect deny charging us. Each time they have said the information will be passed to the Billing Department. All of this information was supposedly sent to the billing department for the first time on 18/12/2015. Now, SEVENTEEN WEEKS later and still NO BOXSET, NO REFUND AND NO REPLY FROM THE BILLING DEPARTMENT. I am astounded that a company like Sony would ever want to be associated with a company capable of nothing more than complete and utter incompentance. Myplaydirect are dealing with merchandise on a global scale and yet have a non-existent customer services dept, no live-chat and no contact telephone number. They are simply hiding behind a single email address which is obviously ignored most of the time. After 5 months of going round in circles, I have been left with no other option other than to resort to a public review site to highlight the issues and risks of shopping with myplaydirect. In my opinion, this is nothing short of fraud. I would welcome a prompt response and resolution of this issue.

I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.

I preordered a CD with gift box, photo cards and bracelet October 2015, it was supposed to arrive on the 13th of November but didn't arrive til a week or so later. I then noticed the photo cards (and box but did not see this until later) were damaged, I emailed support about it and after a while got a reply with them promising me a 50% refund, of course I was very grateful but now almost 6 months later still no refund. I've contacted them multiple times about this and they keep saying they'll put my information forward to the billing office immediately but still no sign of it actually happening. I'm annoyed and disappointed, how long will I have to keep running after this company until I get what was promised? I got stuck with damaged goods and lousy service.

In November, last year, I bought Il Divo concert tickets via Ticketmaster, for a present for my wife for last Xmas. I paid extra for the package to include the new Il Divo album. Ticketmaster notified me that MyPlayDirect would be sending me the album. I didn't notice on their email that it would be despatched immediately, or within 30 days. I heard nothing from either Ticket master, or MyPlayDirect, and initially forgot that I was expecting the album. A couple of weeks ago - Feb 2016 - I realised that I hadn't received the tickets or the album. Tickets often come just before the concert date, so I wasn't too worried, but when I chekced when the album would arrive, I found the notification that I should have received it within 30 days of my order. I immediately contacted MyPlayDirect, who were quite quick to acknowledge, although their investigation response took a fair bit longer. They started blaming Ticketmaster, despite me forwarding them Ticketmaster's notification that the album would be despatched by MyPlayDirect. They then told me that the didn't stock the album anymore and if I wanted my money back, I would have to chase up Ticketmaster. I have been back on to TM, who are blaming MyPlayDirect - clearly the two companies hate each other - and am now backwards and forwards between two unprofessional and incompetent 'businesses'... all for the sake of about £10. Clearly if MyPlayDirect are so desperate for £10, that they take the money and then fail to provide products, then I understand that their business is, quite rightly, going down the pan. Avoid at all costs as they will be looking to rip more people off.

As much I spent on the breaking bad barrel expected to get a conformation email from them due to the website stating would get uv codes for this to enjoy while my item shipped, guess what no conformation email and no codes. I will never buy anything else from a website they run if this is how this is going to be with no email answer for 24 hrs and no conformation email. As much as I spent to get this would expect for at least a telephone number or a quick response for email. This is unacceptable. I work in a very big company call center and this would never happen there I would get fired. I hope everyone reads this and this will be fixed by them in the near future. Oh by the way the website states will not charge your card until the item ships unless you use paypal. Guess what did not use paypal but my card has already been charged by looking at my banking website.

I am extremely dissatisfied with this company. I ordered the item on 27th November and still up to this very day I haven't received it. I got two emails from the customer service, the first one when I wrote to them asking about where my item was, and the second one a week ago, in which, a woman was asking me whether the address I ordered the item to, was correct (which, btw, was). I wrote two or three emails through their website with some unhelpful drop down menus and I still haven't heard from them ever since. I know that sending the package to Poland can be a real challenge, but the customer service in this company is a real drudgery. I advise you folks, think twice before ordering from that company. Or maybe I am that unlucky a person. I hope the customer service will read it, because this is unthinkable to me that a customer can be treated this way.

Después de enviar varios mails, y recibir una respuesta automática que obviamente no había ni comprobado el estado de mi envío, ha llegado el día anterior a la navidad y sigo sin el regalo de mi pareja. Mañana no podré regalarle nada y me sentiré profundamente decepcionado por culpa de la inactividad de esta empresa. Da muchísima rabia que les escribas, y te remitan un mensaje que cita los días ya pasados como días en los que te llegará el paquete. ¿Enserio? ¿Cómo me puedes decir que me llegará el día 15 de diciembre, si estoy a 22? Una vergüenza.

Just like all the other reviews here I have not received my orders and have gotten no response to my many emails. I have received automated emails for every order I placed saying the order was cancelled, but no reason why was given. I have been looking for a number to call, but there is none. These were supposed to be Christmas gifts, but will obviously not get here in time. I will never use this site again and will make sure everyone I know knows not to either.