MyplaydirectReviews of myplaydirect.com

I order a britney jean bundle, the website said it was in stock, now it has changed to back ordered and they dont know when it will ship. I have emailed there customer service and messaged them on facebook with no real response. Still havent shipped the item. They have no customer service contact number, which means to me they dont really want to deal with you. Thankfully i paid using paypal, and i can open a claim. i bought this for christmas if i had known it was going to be this way i would never had order from them. I will never buy from this company again

I ordered the new Britney Jean album bundle over two weeks ago and was told I would receive a pre-sale code to order tickets to her 'Piece of Me' show in Vegas. This pre-sale code never came. I contacted customer service and was told there were "experiencing an unusually high volume of emails" and it would take SEVERAL days for a follow up. Not only did it take them a week they write back, they wrote back AFTER the pre-sale had ended, and they sent no code. Their advice, check your inbox again. Now two weeks later, I still have not received my items ordered, my credit card has been charged, and the album has been out for over a week. The status of my order is 'preorder' and I have sent 3 emails to customer service (this company does not have a direct contact number)trying to figure out where my order is. I have not received a single response. This company is total trash and it almost seems like a scam after reading all the other reviews on here. I regret ever making a purchase from MyPlayDirect. I will contact the Better Business Bureau depending on how they resolve my issue. Do yourself a favor and stay far far away from this company. You have been warned!

Ordered new One Direction album on pree-order 2 months in advance of release. Advised of shipping on Friday so hopeful of delivery Monday to coincide with the release date. I am now having to deal with an extremely disapointed daughter as it is now Wednesday and still no sign of her CD. Try explaining why all her friends have theirs and I have no idea when hers will arrive. Despite numerous emails myplaydirect all I have receieved is the auto generated reply that they have received my email but as yet no explanation to my enquiries. As it looks as though it has been sent in the regular post, no tracking number is available. Why bother pre-ordering if it's not going to arrive on the release date.

I ordered the Ariana Grande Album, and it said I would be invited to the Holiday Party. Well Nope. I never got the email to rsvp! I absolutely hate My Play Direct. Never will I purchase something from this website. Costumer service was also terrible, saying the same thing, like a robot.

Bought "Breaking Bad" gift for my husband. Ordered on 22nd August, birthday - 25th September, estimated shipping date - October 7th. Right... Of course it wasn't shipped, wrote letter, got response that apparently it was out of stock (it was in stock when I ordered), shipping date postponed to 17th. On 17th wasn't shipped, wrote another letter on 24th, October 26th - shipped, estimated delivery - November 6th. Guess what? I still don't have it!

I pre-ordered a Springsteen & I DVD bundle. My card was charged (of course), I recevied a notice that the item was shipped and now - a week and a half after the latest possible ship date, I still have not received anything. I've also contacted cusomter service twice, but all I get is an auto-response email stating they will get back to me within 24 hours. Surprise! They haven't. I've put in a claim with my credit card company hoping to get a refund. NEVER buy anything from this company, no matter how great the item is. They are a huge cluster.

Okay so I bought a shirt and beanie from the neighbourhood website in mid-August and still haven't got it! I emailed them to send the shirt so they did. BUT the beanie is still not here(it is November 5th now). This was supposed to be for a friend as she was going to their concert on the 1st of November. I was really bummed out that the beanie was not here so that she can wear it to the concert. I also sent many emails regarding the beanie but every single time they say that it is STILL back ordered.

I have never ever seen such a horrible company. I bought 4 different pieces of clothing, 1 hoodie, 2 t-shirts and 1 crewneck, and all of them have different statuses. I want my clothes sent in one whole package. They have not given me the estimated date of arrival. They did not answer on any of my emails, i sent my first one 15 days ago. An auto response to every email says that in most cases an agent will reply back to me within 24 hours but nooooo,NOTHING. -Backordered = Crewneck -Canceled = Hoodie -Processing = T-shirt -Pre-order = T-shirt Like, what is this s***? To anyone reading this, i would not recommend to buy ANYTHING from myplay direct.