MyplaydirectReviews of myplaydirect.com

I pre ordered 2 Tori Amos CDs with the expectation that I would receive the Pre Sale ticket codes for concerts the day before the tickets went on sale. I did not receive them the day before. I had to e-mail the company 3 times and after the third time received the codes an hour and a half after the Pre Sale had started. Not only that, they gave me the wrong code for one of the shows so I had to wait yet again for another response from them to receive the correct code. I feel cheated. I ordered something with the expectation that I would get what I paid for and this was not the case. There is another Pre Sale tomorrow that I should be receiving a code for today and I am not confident that I will receive it. Truly disappointed. I wouldn't recommend going through this company if you want something in a timely manner.

I do not recommend myplaydirect.com at all. I pre ordered an album on January 22, 2014 & it was supposed to come out April 1st, 2014 and I barely got an email from them at 3pm April 1st, 2014 saying that there was a delay in shipment and it would be shipped out April 7th, 2014. Than they sent me a digital download of the album to my email and they wrote, "Well at least you got the music." So I go to download the tracks and all I keep getting is an error page. Than I receive another email from them saying my CD will be shipped out April 7th, 2014 and that they will be charging me again (even though they already took money out of my account back in January, I have proof in my bank statements.) I wrote them back saying that they better not take money from me because they took it out already and that I'm pissed because I been waiting for 3 months and now even the digital downloads won't work and now you guys wanna take more money from me??? After I wrote that email they never responded to any of my other emails. Also they have no contact phone number for their customer service so you have to deal with their shitty email based customer service online. So bottom line is I have no CD, they took my money, gave me digital download tracks for an "apology" and they didn't even work AND they're trying to take more money from me. So dont trust this piece of shit site, unless you want to get screwed.

I have been ordering from Myplay Direct's Popmarket for the past few months and enjoyed the service for offering good prices and interesting items, but my most recent experience with them was so bad that I refuse to do business with anything related to Myplay Direct again. I placed an order for one of their deals of the day using an account I had saved with the store. Everything about the order was from the saved account, including my name, address, and credit card information. After about a week, I got an email that my order had been cancelled because they could not process my payment, and encouraging me to use a different payment method to try again. Of course, since it's a deal-of-the-day, this isn't possible. I wrote to their customer "service", who informed me that my credit card had been declined, with a form letter saying basically that either I entered the card info wrong or had insufficient funds for the purchase, neither of which was the case, along with a note that the item I ordered was out of stock, but that they would let me know if the manufacturer produced more (!!). This puzzled me, because my card issuer usually sends an alert if my card is declined, but they had nothing, so I wrote back again. This time, they told me that a "field" in the order was invalid, despite the fact that it was a saved account that had worked only about a week earlier, along with another note that the item is no longer available. I can't believe that an online shopping site would rather just cancel orders than attempt to work with customers to correct issues. I also can't believe that they would try to blame -me- for their mistakes and then not even hint at an apology or way to fix it. By the way, Myplay Direct, since your customer service didn't care about working with me, Amazon delivered the item to me instead, and even though I paid more for it, I intend to stick with them in the future. At least with them, I know it will show up.

I ordered a signed poster as a surprise for my husband and they didn't put his name on the poster. Offered me a partial refund. Well the whole reason I bought the package was for the poster. I wrote to tell them I wasn't satisfied with their response and they never responded again. Horrible customer service. Also I had to send a picture of their product to prove his name wasn't on there. If it was on there why would I be complaining??

First time when I ordered something from this company was a t-shirt from ASAP store. It was like one year ago I don't remember exactly what time I received my order but I know I was waiting longer than estimate date. Maybe it was something about month. I ordered another t-shirt form ASAP SHOP . I received e mail : my order was shipped in 12 DECEMBER it was my Christmas gift. I should expected my parcel 24 december - 7 january 2014. I sent about 5 e mails and of course they still don't response from any of my e mails. I'm from Poland so I was afraid maybe it's problem with taxes but last time everything was fine. I didn't pay extra money for taxes they just charged my credit card and taxes was included with my price. Anyway I am so frustrated! Now it's 4 January 2014 and I' m still waiting for my delivery!!! It's ridiculous how they ignore customers e mails and problems. I don't know what is my parcel UPS NUMBER so I couldn't check where is my parcel. I called to UPS and of course they told me I need to have my TRACKING NUMBER. What now? What I should do if they don't replay for my e mails and I can't find any telephone number! I visited all MYPLAYDIRECT pages and the look like good company and especially I didn't have any troubles with them in the first time when I use the myplaydirect. WHAT I SHOULD DO NOW?! I JUST WANT TO HAVE THIS DOPE T-SHIRT or money :(

I never received my item, they are very slow (and ignorant/rude) with answering e-mails, and won't refund my money even if i have PROOF that they have written of my money from my bank account. I ordered my item on 12-06-2013, and now, 7 months later, I am still trying to get my money back!!! Never buying from this company EVER again and I would advise you NOT to buy from this company. Look at all the other bad reviews.

I ordered a Breaking Bad tshirt right after the series finale. I waited 5 weeks and no shirt. I figured I must not have completed the transaction online. I sent an email to myplaydirect.com and got no response. After another 2 weeks I assumed it was an error on my part, I went to the site and re-ordered. I waited another 4 or 5 weeks and finally got a box in the mail from them. My XXL shirt was about the size of a regular medium t shirt. The next day I get another package from them. Another shirt. I contacted them by email and they told me to contact them by phone with the number on the web site to get an RMA number. AS far as I can tell, there is no phone number on their website. I am going to let everyone I know, everywhere to not order anything from these people. I can't believe the show has anything to do with this. I'm sure this is being handled by a group that really does not care anything about pleasing customers for return business. Apparently, get a customer once, take their money, burn them, then move on to someone else.

MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail. I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number. Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous. I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.