MyplaydirectReviews of myplaydirect.com

I pre-ordered the LE Frozen Vinyl collection, and paid extra to get the signed John Lasseter poster. I paid via PayPal, so MyPlay Direct got my money instantly. I knew that the order wouldn't ship until late April, but once Late April came and went, I started to get antsy about my order. I contacted their "customer service" team via e-mail (since their phone number is suspiciously missing from their website), and eventually heard from someone who encouraged me to just keep tracking the order. I replied again, asking for a phone number. They replied with a generic comment about how sorry they were that my order hadn't shipped. Eventually I got word from them that the item was backordered, but that I shouldn't worry, my item was confirmed and both record and signed poster would arrive in no time. I asked again for a phone number. I got no response. Until tonight, a week after I asked last for the phone number, I get another e-mail from their "customer service" team informing me how sorry they were, but they weren't expecting any more of the item and they wanted my permission to refund my card. Their customer service is useless. They move at a snail's pace, and honestly, why should they hurry? They have your money. I'm hoping for speedy refund, because at this point, the order is outside the PayPal protection period, and I'll have to get my credit card involved to get my near-$100 back. Don't give these clowns your money or time.

I will probably never order from this company again, to be honest. Back in March I had ordered a Divergent fan bundle with posters, a divergent soundtrac vinyl, a CD of the soundtrack, and more. The CD arrived at my house on time and I then received an email that I would have the rest of my order shipped on or around April 18. It is now WELL past April 18. In fact it's MAY 4 now. I have received no word about my order. Nothing saying it's been delayed or if its been shipped. I have emailed them a few times and still have heard nothing. I definitely do NOT recommend purchasing anything from My Play ever. Their customer service is terrible.

I ordered the frozen vinyl and instead of ci ntacting ne about an issue with the payment they just cancelled the order. They send an email saying that they can't do anything and to reorder the item but ut us nit available anymore. They have the item in there wherehouse and is very frustrating. You can't even call them it ia all by email. Disney has been disappointing me a lot lately.

Wrote a review that had one star, was having issues with my Frozen vinyl I ordered, they said they were going to resolve it. Sent me a "special link" that was supposed to allow me to re-order the order that had been canceled that contained the limited poster. They did send me the link, but then it didn't have the option to purchase what I had initially ordered. 'NO Worries" they said they had the functionality to "adjust the settings" and would send a new link "shortly" NOPE! I am changing my review from 5 stars back to one star until I get some answers. I was so close. To all those other people who are facing the same issue, I feel bad for you. I have spent literally hours today sending emails, tweets, and updating and commenting on trust pilot and I still have nothing resolved. My Play I feel like you have good intentions here I just need you guys to follow through, I will put my review back to five stars if you guys can actually get this done. Here are some of the interactions: Request Update Hello Christopher, No worries, this is a setting we can adjust today. We'll email shortly. Sincerely, MyPlay Direct How is our Customer Service? Hello, Below is my original order with the signed Bobby and Kristen lopez poster however the link you just sent me does not show those as available. Can you please send me a revised link. So I can order what I initially requested. Regards, Chris. M Hello Christopher, My apologies. The agent should have sent you the following link to place a new order. Once you're done so, please let us know so that we can cancel the old order - that's an important because we need to "free up" the inventory. Please do not share the link and please don't order more than one unit - we can only fulfill what you've initially ordered. Sorry for the confusion and thanks for your order! Sincerely, MyPlay Direct How is our Customer Service?

I ordered my Steel Panther Pre order lanyard and CD and ive contacted the customer services many times. Ive had the same responses that the stock is not in and that they would have it out to me by a certain date. the last date was the 21st april 14. Its now the 22nd and nothing has changed. All i wanted was my product to enjoy it. Now ive had such an annoyance dealing with this! Yet nothing solved.

I pre-ordered Steel panthers new CD with t-shirt and lanyard so that i would receive it when it came out without having to go to the shop to get it. After not receiving my item days after it was meant to arrive i emailed and got a reply saying that it had been delayed. A few days later got a email saying they were receiving the product much later than expected and that the lanyard would be posted by the 7th and the rest by the 16th. my order is still saying processing and i have not received any of my items yet.

Still waiting for my pre order to arrive.

I pre-ordered the Steel Panther t-shirt, CD and fan club membership on March 10th with a ship date of April 1 when the album came out. April 1 came and went and the only communication I received that my order was delayed with a digital copy of the album. Again on April 7th I received an email that there was a delay. I contacted MyPlay to determine the order and was told it was a "technical error" and that my order would ship soon. When asked for an estimated date I was told there was a warehouse error and they didn't have the merchandise in stock yet. YET the website says the items are IN STOCK. What is up with that? Why can't you just ship me what you have in stock now and send me whatever is missing later? It's been now 2 weeks and I keep getting different answers every time I contact MyPlay. I just want what is owed to me YES IN PARTS even if it is at a LOSS because your technical issues or warehouse issues or whatever the issues are should not impact me. You should do the right thing and send people what they ordered even if it's in pieces.