MyPillowReviews of mypillow.com

What an awful company! I wish I had read the reviews before ordering. It has been 5 days since I ordered and there is no information about a ship date. No one takes my call after being put on hold. They deserve all of the bad reviews, as they simply do not care.

I ordered 4 extra firm pillows on June 11, 2014 for $92.41. Today is June 26th and the automated recording reports that my order is in process of being prepared for shipping. The order details said 10-14 businesses days. I called earlier this week and was placed on hold for 1-1/2 hours but I hung up. I just talked to a customer service rep who informed me that my order STILL hasn't shipped as of today, June 26, 2025 and that it could be another full week before my order is shipped. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. If I had seen that 1.9 star review, I wouldn't have ordered the pillows. This is a sloppy and horrible way to run a company. It's no wonder that retailers refuse to carry the products. Probably because they can't get them shipped. UPDATE: I finally received my order. However, the pillows are NOT what I ordered. I order standard size with extra loft. The pillows I received (I only opened 1) were not what I ordered. I put one in the dryer and it fluffed up but it was too soft. I returned all 4 and they kept $25.08 of my money. I will never order from this company again. I so wish I had looked at the review score and read the reviews before I ordered. I really feel like I was ripped off.

Took a month for my $50+ (including shipping and tax) pillow to arrive. The first night I found out my $6 pillow from Walmart is a better pillow. Needless to say I have ordered another pillow from a different company. Will never order anything from Mypillow again. It’s a big zero.

Ordered a mattress topper on Mother's Day. I expected slow shipping, but had to contact customer service after 3 weeks went by. I was told it would ship next day... then another week went by. I finally received a shipping notification, but even after ANOTHER week tracking still has not updated. *Update, a shipping label was created June 6th, it is now June 25th and UPS hasn't even recieved the package yet!

After seeing the complete list of ingredients in Rev 7 there is no way I would put that crap in my body. It has artificial flavors along with Sucralose which is linked to cancer, inflammation and DNA damage. It’s interesting that the company does not show the complete list of ingredients in the advertising or on their website. It is almost like they are hiding it. You have to buy it to see what is in it.

Ordered two king size pillows over two weeks ago and they still have not shipped. Will not use again. Customer service says they cannot help.

Warranty fraud all products arnt 10yrs supposedly my purchase was a open box item even though shipping invoice didnt state that. Who the hell sells open sheets? Thats a shame i though they were new i guess i willnt be buying my pillow products anymore my pillow products seeing as it didnt even last two years and its not under warranty. Was purchased 9/22/23

This company has turned into a total scam. The size of the pillows have shrunk also the thickness is thinner. The owner obviously has cut corners to pay for his mounting legal bills,and the so called customer service people are just as dishonest as their boss.i was actually told that an advertised 12x18 pillow (that is actually 11x17)- “starts out as 12x18 before its sewn. “ with no explanation for reduced filling. they must all be on crack now. Shop elsewhere