MyPillowReviews of mypillow.com

My wife thru Amazon bought 2 my pillows. Pure garbage. Like getting 2 bags of cut up Styrofoam. The only reason she did it was Amazon's great return policy.

We have been My Pillow customers for many years. We have their towels, sheets, pillows, and even a dog bed. The quality of the towels especially were absolutely excellent. We use the towels daily and have for the past six or seven years. They have been washed hundreds of times and have never lost their softness and absorbency. I just purchased two new sets of six for the holidays since we have a lot of company coming. The new sets took nearly a month to get here and they are extremely thin. They ARE NOT THE SAME TOWELS. I am beyond disappointed.

RUN, AND FAST . .from these people. I felt an obligation to do business with My Pillow because of Mike Lindel's support of President Trump. That was a huge mistake. On September 12, I ordered a pillow and some towels. The price of $116 was immediately charged to my credit card. Two and a half weeks later, on October 1st., I received an email from My Pillow that my package had shipped using USPS, and tracking showed that it would be delivered on October 6. On October 6, tracking showed that package had been delivered "to an individual ". That "individual " was not me, and the package was NOT in my box, nor could I find that "individual ". So I called MyPillow customer service to report this and was told that I'd have to wait until the next day before anything could be done, and to call back the next evening. In the meantime, I submitted a report to USPS on Monday evening, and one of USPS representatives called me on Tuesday and said they'd check on this and call me on Wednesday. . .and of course, I never heard from USPS again. So Wednesday evening I called MyPillow customer service again and explained what had happened, and she transferred me to her supervisor. The supervisor came on and started babbling about being out of stock of the pillow I had ordered and would it be OK to substitute a better pillow. I asked her about the lost order and told her I had already waited 3 weeks and just needed a refund. Supervisor tells me that no refund . . .a lost order is just re-shipped. At that point, there were too many questions unanswered. . .too much of a shady transaction. I told the supervisor what she could do with her sloppy business practices and called my credit card company and filed a dispute against the charge. So, save yourself this huge headache . .and run away from this company.

What has happened to this business over the years? I have purchased from them for many years. My most recent purchase was 2 pillows (green tag-same as I have previously ordered), and it is of minimal quality, not firm as in the past, poor distribution of the filling. I am a side sleeper, and I now need to put an arm under the pillow for for the proper lift. Very disappointed. Additionally, he advertises and brags that all products made right here in the USA in Minnesota-so no supply chain issues. Well, then why does it take over 2 weeks to ship 2 pillows, when I am sure they have hundreds or thousands right there in the warehouse? Ordered 8/14, received 9/2

It’s like resting on a topographical map of the Rocky Mountains.

17 days after I placed my order and it still has not shipped. I called to cancel my order.

Waited ten days to get an email it's delayed.. Tried calling and wait time twenty minutes they said and made you listen to "Amazing Grace"

I tried purchasing several items from My Pillow. (Pillows, My Slippers, and Percale Bedsheets). When I used the "free shipping" promo code, I lost the discount on my Percale Sheets. When I used a different promo code, I had to pay shipping despite their t.v. ads that insist shipping is always free.....ESPECIALLY with a $225 order. No matter what I did, they were gonna absolutely NOT give me a $9.99 discount....no matter WHICH option I chose, so I contacted them, and after 3 different correspondences, My Pillow was willing to LOSE two $59 orders for percale bedsheets over insistance on not giving me the $9.99 discount with free shipping, and they DID lose the purchase! (Who turns down $120 MORE over a $10 discount??) They manipulate the promo codes so when you save on one item, you lose it on another, or you have to pay shipping. I not only had more than enough for "free shipping" based on "minimum order", but they wouldn't give it to me unless I paid more than their lowest price for the sheets! After a week, a shipping label hadn't even been created, so I called (again), and my order was moved to "expedited shipping" status. It STILL took 10 days to get it, which is longer than if I'd shipped something from Alaska! When I finally got my order, the pillow I ordered had barely any "filling" in it. (And YES....I followed all instructions, including air-fluffing in in the dryer THREE times over 1 week. When I pick up the pillow, all the stuffing drops to the other end, and half the pillow is just an empty pillow case. It's literally HALF FULL of stuffing! So I called....again....and they said I ordered a "medium fill". I sarcastically said "that doesn't mean you only fill it medium full, does it?" They replied...."yes". Now seriously: I have a "medium fill" My Pillow from TWO YEARS AGO that is still stuffed more full than the brand new one they sent!! This company used to pride itself on American Made with American Sources, and now everything they make they make in China, and they nickle and dime you on the promo codes, and then cut costs by sending pillows only half full of stuffing. If I could give a zero I would!!! I gave the understuffed pillow to my dog to shred, vacuumed up the filling inside when he was done, and threw it all away. I will NEVER buy anything from this company again!! I am SO sick of re-contacting them over and over, just to have them tell me that "sub-standard EVERYTHING" is their new normal, and too bad if I don't like it. I wouldn't buy a toothpick from them!!