MACINTOSH S.
The worst pillow ever!
To describe these pillows as poor is an understatement, and their follow-up service, 'illegal'. We ordered these items and received them promptly. However, on opening them, it was immediately apparent that they are nothing more than cloth bags filled with shredded foam, offering no realistic hope of support or stability, so they were packed up and sent back after emailing MyPillow after advising them that I was exercising my rights under the Consumer Contract Regulations (29) and cancelling my contract. I further advised them by email that I claimed a full reimbursement (regulation 34) of the purchase sum and the original cost of delivering them to me, a total of 66 pounds and 95 pence. The items were to be returned at my expense. I promptly received a reply accepting the return, apologising for the items not being to my satisfaction and confirming the 66.95 would be refunded to my account. Some days later, I received a refund, but of only 59.95, which did not account for the original postage cost. This was brought to the company's attention three weeks ago requesting the remainder of the refund and I have not received a reply. My advice. Firstly, do not by this poor product and , secondly, do not expect to get all our money back, even though your rights under the law provide for it.


