Katharine N.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I bought two pillows from them in December. They were too soft for me and was told that a swap for a firmer filling would come under the terms of the guarantee and that I would be contacted by head office to arrange the swap. Many phone calls and e-mails later, nobody has contacted me. All "Customer Service" seem to be able to do is message their head office. I was told last week that I was no longer entitled to a refund because the 60 day guarantee period had expired. And yet I first contacted them less than 30 days after purchase. I put a negative review for them on this site under "MyPillow.co.uk" and then somebody (obviously from the company) used my name to write a completely false, five star review. Utterly dishonest. The pillows are rubbish and the guarantee is worthless. AVOID AVOID AVOID