Linda
Bought two pillows and only used one of…
Bought two pillows and only used one of them. Not at all comfortable, so I returned them as per their explicit instructions. Be warned they do not have a returns policy and this cost me £11.15. After a month I rang to check why I hadn't had a refund and they advised me they hadn't received it. I had paid to track the parcel with the Post Office so provided them with a copy of this and they miraculously said they'd received it and I have now finally been refunded. However with the cost of postage initially and the return postage I am £18 poorer.


