Christine A.
Terrible experience
I am shocked at how terrible this experience has been. We paid $110.17 for two pillows. Not only are the pillows terrible (extremely lumpy with snags in the fabric), but the customer service has been even worse. The pillows arrived with snags in the fabric and the filling is extremely lumpy (see photo). Customer service says that because of the snags we can exchange, but the fact that we also want to return because of how lumpy the pillows are means that we will have to pay for return shipping. Here’s what they said regarding the lumpy pillows: “All of our pillows are filled with shredded foam they are going to be lumpy to the touch. Per the terms and conditions you agreed to on returns the customer is responsible for the return shipping cost if you are not 100% satisfied with your purchase for ANY reason within the first 60-days.” Horrible experience.


