MyPillowReviews of mypillow.com

Absolutely useless. Goes FLAT within minutes, What ‘cool technology’…… Everyone should be given a full refund.

I ordered four medium fill Premium My Pillows directly from My Pillows UK at their so called discounted offer price and used their supplied 25% discount code. Only to just see the identical Pillows for sale from My Pillows UK but through Amazon at just £19.99 each and a Total of £2.99 postage no matter how many pillows you order. So I feel really conned and think this company is immoral because there discount codes are just a selling con. Now as to the Pillows- firstly use expensive electricity to tumble dry for 15 minutes before use. Also recommend tumble drying weekly (so I've been told by current My Pilliw owner). They come out of the tumble dryer misshapen and full of lumpy balls of who knows what? Worst pillows I've ever tried, you can feel all the lumps under your head, on your cheek, neck etc. Tried for five nights and had a migraine and neck pain every morning and disturbed night every night. I felt at £119.99 I needed to persevere. However, after five nights couldn't stand anymore so threw of the bed, they are going back when I can finally get it sorted, because there in lies another problem trying to get in touch with My Pillows. I had ordered a small pet bed at the same time as well, which my teacup chihuahua hasn't used, but it looked nice in my sitting room. However having seen the price on Amazon dor the My Pillows I feel so stupid falling for the direct site so called special discount code etc. I'm returning the pet bed as well becauseI just dont feel My Pillows is a fair customer focused ethical company. As an Amazon Prime customer not only could I have ordered for much cheaper, I could have also returned free of charge. However to return now with full contents cost insured, its going to cost me circa £10/£12 to return. Please 🙏 please 🙏 please 🙏 save yourself time, effort, money and not to mention disturbed nights sleep by NOT ordering these pillows.

Sole dislocated and rubber bottom ripped

Received my slippers today 03.31. Wrong size called to return. Spoke with agent. NO RETURNS. Not as advertised. So I just wanted my money.

I was very disappointed with my slippers. It hasn't been quite a year since I received them. The outside sole of my left slipper has split 6 inches and another 2 inch split on the same side. I have only wore my slippers inside. The leather tie on the other slipper unglued and had to be seen back on to tie it. That same leather tie has split.

Horrible Customer service

I am EXTREMELY disappointed in my purchase of these slippers. Size 6 would have definitely been too small, but the size 7 I received is too big. Even when I put on a pair of thick 'cozy' socks, these slippers slide off my heel which I know will cause a blister. In addition, I am 70 yrs. old and because of the way they fit, they are potentially dangerous. Very, Very disappointed!! I consider them 'defective' because of the poor sizing. I have worn size 7 since I was 16 yrs. old. When I contacted them, they couldn't care less. I thought 'Mike' was a Christian. SHAME on him for selling badly sized items and then dismissing the customer.

I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated.