MyPillowReviews of mypillow.com

Dreadful product

MyPillow customer service misinformed me about the delivery time schedule of my order that I placed on 2/22/2024. I paid for express delivery and insurance in case my order is lost. Upto date we did not receive our order, still delayed, and was told tha we have to contact a third party for lost merchandise in case our order is lost. Also we were not informed about contacting a third party in case our order is lost. On top of that when I called today to check about my order his customer service was rude, unprofessional and raising her voice on me as if she was talking to a child. We will never buy any more products from my pillow again. If we dont receive our order within the next few das I will dispute all charges thru my credit card and my pillow will have to refund us all charges. Mary habash

I bought the my pillow a little over a year ago and because I'm in Canada I didn't bother to return this lumpy piece of crap. Thank goodness when I filled out information to which size pillow to order (like my gender, weight, etc---alarm bells should have gone off there!!) I said I was much bigger than I am. When I received this hunk of lump I took out some of the filling and reserved it, good thing as this stuff decomposes or flattens, dunno! So I cut and resew in more and more stuffing (because I'm too cheap to buy another). I've given up and went to Costco and got an amazing pillow for $36. DO NOT BUY MY PILLOW!!!

I would give zero stars for their pillows. I bought 4 of them for my home and they bunch at the ends and leave gaps in the middle. I need to put the pillows in the dryer every other day just to Fluff them up and make them bearable. One of the worst products I have purchased.

I purchased a towel set from them about a year ago and felt the deal was reasonable, not great, but not bad. Towels were large and thick. I thought it was a fair deal. Mike Lindell seeeds like a nice guy and worth supporting. Forward to this past fall where I decided to support him further and try out his Giza cotton sheets and get another towel set. I asked about free shipping and was told they didn't do that. Shortly thereafter they offered free shipping. The products came and the towels were smaller and thinner than the first set, for the same price. The sheets were fine, but not the best I could ever imagine sleeping on. Around the same time I was in Costco and they had an Egyptian Cotton set for either same price or $10 less and at Sam's Club I found towels that seemed very similar to the first set I got from them and a similar complete set would have been about the same price or a few dollars less, but I could buy them by the piece so I didn't have to get a full set. After using these competitive products the My Pillow sheets may be a little cooler during sleep, but otherwise not really any different and the Costco set came with 4 pillow cases vs. My Pillow's 2. Towels have held up well in the wash and are every bit as good. I called to discuss my dissatisfaction and ended up in an argument with the customer service rep. who hung up on me. Outside of them speaking the language you will find better customer service from offshore call centers than I have experienced with My Pillow and I don't know anyone who likes dealing with offshore customer service. No matter how obnoxious a customer might be a customer service rep should never get into an argument or make it seem like they are superior to the customer. I see others have also had similar experiences. While I thought Mike Lindell was worth supporting, I am now completely of the feeling he is a huckster. Tells you how great a product you are getting and how great his US team is while he is just peddling crap with people you would never want to do business with. Buy elsewhere and let his enemies take care of Mike.

Absolutely shocking. Lumpy. Customer services is really bad. Conflicting information from customer services department. I expected far better than this! Involved PayPal who Mypillow also ignored. No stars would be given if this were allowed!

Had spent a lot of time on- line shopping for a new mattress but was worried about ordering sight unseen from Macy's. Got the idea to order from My Pillow, as I assumed Mike Lindell would be a man of his word about the quality of his products. I had spent only 3 nights( now 4) on my full size, medium firm mattress and there is now a very large indentation where I either I sit to read or my hips lay on the bed at night, so much so that it was too uncomfortable to sleep on that side of the mattress last night. I am shocked at the poor quality of this mattress. The weight of my 140 pound body has pushed the mattress down so much that where my head lies is now almost 3-4 inches higher than the rest of the mattress. Do not order a mattress for this company!!! Customer service attributed it to the mattres not fully expanded yet after being shipped in a box. I can assure you this is not that. Their remedy is to donate to charity and send them the donation receipt before a refund. While the sheets and pillows we ordered are not terrible, like the mattress, but they have a cheap feel, certainly not high quality at all. I appreciated Mike's stated faith and patriotism but his advertising and products are not relaible at all.

The dish towels are being sold by "The My Pillow Store" as listed on the Amazon page. They are the same dish towels listed on My Pillow dot com, however they are more expensive on Amazon and allegedly out of stock on the company's website. I was going to purchase these dish towels until I noticed you can only purchase them for a higher price from My Pillow on Amazon and that customer service from My Pillow dot com claims - "Because amazon buys the product from us and then sells it." Direct quote from my chat with them.