MyPillowReviews of mypillow.com

I ordered two pillows king size from the company, I ordered medium softness, what I have are two overly king size smushy pillows! They're impossible to sleep with. I had already tried Serta twice, and another one that I had purchased from Macy's, the sizes were correct the softness not so much. Seems like it's such trouble to get a medium sized. I saw the commercial and it's okay I'll buy it, what a waste of money. The date listed is wrong but it wouldn't let me go past November of last year. It was about March of last year that I purchased these pillows.

I ordered two queen size MyPillows three weeks ago and STILL don't have them. I called Customer Service and essentially got flipped off. Never again will I buy from this company. It's becoming apparent that they took my money and have no intention of sending me my Pillows.

I purchased towels from my pillow.com. Waited four months for the towels, receive the towels, low quality, and they broke apart in the dryer.

I purchased pillows and sheets 2 weeks ago. My card was charged but I have received no product nor have I received tracking information. I have received over 20 emails trying to sell me more products. Please stop the emails! Send what I have ordered.

I purchased two king size and two regular size and found all to be the most UNCOMFORTABLE pillows I've ever slept on. If I hadn't disposed of the packing material when they arrived, I would have attempted to return. SAVE YOUR MONEY!

I ordered towels on 9/1/24. You charged my Visa $81.55 right away. It has been 7.5 weeks - Where are the towels I ordered? I have ordered before and was pleased with the product and shipping timelines. Something is terribly wrong. I do empathize with what has happened to the company as it was unfair...but I can order towels from many other places and receive them. I'm done with this company.

I ordered 2 pillows on 10/16. My Pillow promptly charged my Visa card on 10/17. As of 10/23, My Pillow had not shipped my pillows and I could not find any information as to shipping date on their website. I called. The representative could not tell me when the pillows would ship, but thought that it would probably be soon. I asked why they charged my Visa before they were shipping the products. His response? "Oh. We always do that." I cancelled my order. Hopefully, I'll get a refund promptly, but I doubt it because the representative said My Pillow would refund the money right away but that 'sometimes the customers banks take several days before crediting the account." We will see.

Ordered towels from MyPillow over seven weeks ago with understanding that shipping would happen in 4-6 weeks. Spoke to customer service at end of week 6 and was given response that shipping department would be sending me an email with tracking numbers in a couple days. Never came. Contacted customer service again (11 days later with 20 minutes on hold) and spoke with same representative. Now after seven plus weeks since ordering, was told that MyPillow is waiting for the towel inventory to arrive (ie: MyPillow doesn't even have towels in stock to fill s in as promised) Representative assured me my order and my order should ship within a week or two. Holding my breathe.