My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivitySep 6, 2024

Hi, We apologize for the confusion regarding your call. We understand how this could be frustrating, and we appreciate your feedback. We’ll work on improving communication to avoid such misunderstandings in the future. If you have any further questions or need assistance, please let us know. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 1, 2024

Hi, Thank you for your feedback. I’m glad to hear that the testing process was straightforward and that you received your results quickly. I understand your point about wanting more detailed explanations and visual aids in the report. Your suggestions are valuable, and I’ll make sure they’re passed along to the team for consideration in future updates. If you have any other questions or need further assistance, feel free to reach out. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 1, 2024

Hi, Thank you for your feedback. I'm sorry to hear that you feel the information provided was not as valuable as you hoped. If you have specific concerns or need further assistance, please let us know, and we'll do our best to help. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 26, 2024

Hi, Thank you for your feedback. We’re sorry to hear about the confusion regarding the timeframe for receiving your results. We understand how important it is to have accurate information and apologize for any inconvenience caused by the discrepancy. We will review and update our website to ensure clearer communication about processing times. If you have any other concerns or need further assistance, please contact our customer support team. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 23, 2024

Hi, Thank you for sharing your thoughts. We're glad to hear that you received your results quickly, but we’re sorry that the experience felt limited and that the upsell left you feeling unsatisfied. We aim to be transparent with our offerings, and your feedback will help us improve our services. If you have any concerns or need further assistance, please feel free to reach out to our customer support team. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 15, 2024

Hi, Thank you for your feedback. I’m sorry to hear that you found the results confusing and that they didn’t fully meet your expectations for providing recommendations on the best foods for your dogs. We aim to offer clear and useful information, and we appreciate your input as it helps us improve our service. If you have any specific questions about the results or need help interpreting them, please don’t hesitate to reach out. We’d be happy to assist you in understanding how to use the results to make dietary adjustments for your dogs. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 15, 2024

Hi, Thank you for sharing your feedback. I’m sorry to hear about the delays in processing and the concerns you have regarding the results for your cat. We understand how important accurate and relevant information is, especially when it involves the well-being of a pet. If you have any specific questions or need clarification on the results you received, please let us know. We’d be happy to review them with you to ensure you have all the information you need. We appreciate your patience and hope the additional test you plan to conduct provides further clarity. If there’s anything else we can assist with, don’t hesitate to reach out. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 14, 2024

Hi, Thank you for your feedback. We’re sorry for any misunderstanding regarding the scope of the test. While our focus is on food sensitivities, we understand that outdoor factors like grass, weeds, and pollen are also important. Your input is valuable, and we’ll work on making the test's coverage clearer in our descriptions. If you have any other questions or concerns, feel free to reach out. Kind regards, Customer Care Team