My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJun 3, 2024

Hi, Thank you for your feedback! We appreciate your suggestion about displaying all the allergens used in the testing process. We'll certainly take this into consideration as we strive to improve our services. If you have any further suggestions or questions, please feel free to let us know. We're here to help! Kind regards, Customer Care Team

Response from My Pet SensitivityMay 27, 2024

Hi, I'm sorry to hear about your experience with the testing process. Delays in sample delivery and limited results can indeed be frustrating, especially when you've invested time and money into the process. If you have any further questions or need assistance, feel free to reach out. We're here to help! Kind regards, Customer Care Team

Response from My Pet SensitivityMay 24, 2024

Hi, Thank you for your review. It's important to remember that just because your dog doesn't consume certain foods mentioned in the report, it doesn't mean that he's not sensitive to them. If there's any sections of your report in particular you'd like clarity on, please don't hesitate to reach out to our team. We'll be happy to go through it with you Thank you Customer Care Team

Response from My Pet SensitivityMay 17, 2024

Hi, I'm sorry to hear that the test results did not provide the information you were hoping for regarding your dogs' food sensitivities. It's important that the results are relevant and useful for you and your pets. If you have concerns about your dogs' itching or suspect they may have food allergies, it may be helpful to consult with a veterinarian who can provide further guidance and possibly conduct more targeted allergy testing. Additionally, our customer support team is available to assist you if you have any questions or need further clarification about the test results. Your satisfaction is important to us, and we're here to help address any concerns you may have. Kind regards, Customer Care Team

Response from My Pet SensitivityMay 16, 2024

Hi, We appreciate your feedback and apologize for any inconvenience caused by the longer-than-advertised turnaround time. We strive to provide timely and accurate results, and we're sorry that we didn't meet your expectations in this regard. Regarding the scope of the results, while our tests aim to identify common sensitivities, we understand that individual circumstances may vary. We're sorry to hear that you feel your money spent was not fully utilized. If there's anything we can do to assist you, please don't hesitate to let us know. Kind regards, Customer Care Team

Response from My Pet SensitivityMay 9, 2024

Hi, I'm truly sorry for the frustration and inconvenience you experienced with our service. Your feedback is invaluable, and we deeply regret that we didn't meet your expectations. We understand the importance of clear communication and accessibility, especially for customers who may not be as tech-savvy or prefer traditional forms of communication. We'll take your feedback seriously and use it to improve our processes and customer experience. Your satisfaction is our priority, and we're committed to addressing the issues you've raised to ensure a better experience for all our customers. If there's anything else we can do to assist you or if you have any further feedback, please feel free to reach out. We're here to help Kind regards, Customer Care Team

Response from My Pet SensitivityApr 26, 2024

Hi, I understand your frustration, especially if the test didn't provide the information you were hoping for. If you're looking specifically for allergy testing for your dog, it might be best to consult with a veterinarian who can recommend appropriate diagnostic tests or methods. If you have any further questions or concerns, don't hesitate to reach out to our team Kind regards, Customer Care Team

Response from My Pet SensitivityApr 26, 2024

Hi, I'm sorry to hear that the test didn't provide the clarity you were hoping for regarding your dog's sensitivities. It can be frustrating when solutions don't align with expectations, especially when it comes to our pets' health. It's important to note that our tests are for sensitivities, not allergies. Allergy testing will need to be administered via blood work from a vet. I hope you get to the root of the cause and we wish you and your furry friend the best of luck. Kind regards, Customer Care Team