Took waaaay too long and also isn't even backed up by real science and I should've used my brain and the 2 chemistry/biology based degrees I have.
Response from My Pet SensitivityJan 30, 2026
Thank you for sharing your feedback. We’re sorry to hear that the process felt slow and that your experience didn’t meet your expectations. Our testing is designed as a complementary tool to provide guidance on potential sensitivities and is not intended to replace conventional medical advice or clinical diagnostics.
We appreciate your expertise and understand your perspective. A member of our team can reach out to discuss your experience further and address any concerns directly.
KD
karin D.
Terrible experience!
Terrible experience!! I'm so sad. I got an email that my sample was received and within hours had results which seemed odd. The company states my test was run on the 9th but the results I received are from the 8th. They refuse to rerun my results and the results I received are probably not mine!!!!
Response from My Pet SensitivityJan 28, 2026
Hi;
To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution for you.
Thank you for your understanding, and we appreciate your patience while we address this matter.
LI
LindaC
This company is a scam
This company is a scam. Don't waste your money. I put in an order in early December 2025, and they lost my samples. This is late January 2026 and they want me to redo the whole process. They have my $100.00 and have provided no results. I spent $20.00 to send my samples, with tracking, to ensure arrival and they want me to do it again. They made me believe they were a Canadian company, but I've learned that they are either in Texas or the UK. The Canadian address is just a shipping stop.
Response from My Pet SensitivityJan 21, 2026
We’re really sorry to hear about your experience and understand your frustration. Please know that we take every order seriously, and we’ve already requested your information so we can personally look into this and reach out to you directly. Our goal is to resolve this as quickly and fairly as possible, and we truly appreciate your patience while we do so.
Thank you for bringing this to our attention.
LT
Lola T.
"My Pet Sensitivity" Allergy testing
I think this is the "My Pet Sensitivity" company. Total scam. They take your money and send you nothing.
Response from My Pet SensitivityJan 14, 2026
We’ve requested your details to help with your order. Please note that our test is digital, so you won’t receive a physical testing kit. You should check your emails from us for information on activating your test online. Once your test is activated, you’ll simply need to send your fur sample to our lab for testing.
If you haven’t received any emails from us, please check your spam or promotions folder, or let us know so we can assist further.
RI
Richard
Bad customer service
I did not get a response within a resonable amount of time. The add said you get your results back after they recieved the hair from your dog in 3 to 5 days. After two weeks I started to email and call. A few days latter I figured it out on line. Also when you place your order you ge a free 30 days to contact them to talk to a vet. The day after 30 days I got my dogs results but to late to talk to a Vet. They charged my $9.99 on my credit card, but I cancelled the day I saw it on my charge card. I am still waiting for them to credit my accouant. Bad customer service. You wont be able to talk to someone. Maybe through email if you have the time to wait for a response.
Response from My Pet SensitivityJan 13, 2026
Thank you for your email and for sharing your experience.
I wanted to clarify that we received your dog’s sample on 19 December, and the results were issued on 22 December. Our standard turnaround time is 3–5 working days, and this is displayed on our website. Please note that the lab does not operate over weekends, so this timeframe applies to business days only.
We understand that delays in receiving results can be frustrating, but once the sample is with the lab, the process is completed within the published timeframe. Unfortunately, we do not have control over postal services, so any delays in mail delivery are beyond our control.
Regarding the $9.99 charge, every health test includes 1 month of free access to our 24/7 Vetline subscription. After the first month, it continues with a monthly charge unless cancelled.
This is outlined during the purchase process, and the subscription can either be removed at checkout or cancelled at any time. You should have also received a welcome email with your username and password to help you get started.
We’re always happy to support our customers via email and aim to respond as quickly as possible.
JH
Jemma H.
Ordered a kit on 21st December 2025
Ordered a kit on 21st December 2025. Never received the kit. Emailed to ask for a refund and have been totally ignored.
Response from My Pet SensitivityJan 12, 2026
Hi;
To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution for you.
Thank you for your understanding, and we appreciate your patience while we address this matter.
CH
Charles
DO NOT BUY
Their website describes selling you a testing kit. There is no kit, and once you "register" you are also accepting that no refund is provided.
Furthermore, they threaten that you start a ticket with Paypal, it will only delay your resolution if unsatisfied.
In contacting my veterinarian as follow up, only the blood tests are legitimate - hair based tests are not medically valid.
UPDATE: The response statement they provided below is EXACTLY WHAT YOU SHOULD EXPECT. Small print and worthless results. You might as well buy divining rods to fi d water in the desert.
Response from My Pet SensitivityJan 5, 2026
Thank you for your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify.
Our website clearly describes the tests we offer, including hair-based bioresonance testing, which is a sensitivity test, not a medically recognized diagnostic blood test. These tests are designed to provide insight into potential sensitivities, but they are not a substitute for medically validated allergy or diagnostic tests.
Regarding refunds, our terms are clearly outlined during the registration and purchase process, and we encourage customers to review these before proceeding.
LM
Laura M.
The allergy info was not helpful
The allergy information was unhelpful; it didn't specify good brands or ingredients suitable for my dog. No recommendations were provided.
Response from My Pet SensitivityDec 30, 2025
Thank you for your feedback. We’re sorry to hear that the information provided didn’t meet your expectations. We’d like to clarify that our testing focuses on identifying sensitivities, not recommending specific brands or ingredients. The purpose is to help identify high-reactivity foods to remove from your pet’s diet.
We will be in touch directly to offer further guidance and support.
