Leslie G.
Pleased with the Tests
I was very pleased with the results of the test and hopefully we can move forward with some of Mimi’s reactive sensitivities. I would have rated a 5 star if I hadn't waited a whole month for the results. Nowhere on your website do you say your lab is in the UK and it could take an additional 3 weeks after Houston office receives it to get there. A little misleading and frustrating I might add when you’re given the impression that the samples are going to Houston and then only take 3-5 days for results. It would be better to be up front with people is all Im saying.
Response from My Pet SensitivitySep 30, 2024
Hi, Thank you for your feedback, and we’re glad to hear that you were pleased with the test results for Mimi. We sincerely apologize for the confusion and frustration caused by the timeline and the location of the lab. Your comments about being more transparent regarding shipping times and lab locations are important, and we will take them into consideration to improve our communication. If you have any further questions or need assistance as you move forward with Mimi's sensitivities, please feel free to reach out. Kind regards, Customer Care Team