My Pet SensitivityReviews of mypetsensitivity.com

I find My pet Sensitivity Test very helpful. It’s helps me make informed decisions on what to allow to give to my fur baby!!! On a personal note I needed customer service, and Abbe was amazing. She answered my email very quickly and helped me resolve the problem I had. Thank you, Abbe.

Test was easy to order, easy to collect hair sample, easy to submit and mail in. Results were fast and easy to access. I'm sure there is still a lot of room for this test to grow in accuracy, but I did find the results valuable and it confirmed my suspicion that our cat's hives & skin issues were due to a sensitivity to the minnows & bonita flakes we were giving her. Her test came back high for catfish and whitefish and moderate on a lot of other fish, but tuna was negative. However, we are just avoiding all fish with her and her skin issues cleared up within a week. It also gives me a reference point if we have problems in the future so I can look back and see what I should be eliminating first.

It was a easy fast experience and provided the answers I needed to know I have recommended to other pet rescue owners

Great customer service. Got the sensitivity test done. Only 2 foods came back as High Sensitivity. Have removed those from my dogs diet and he is no longer having skin issues. Happy I had it done.

Very prompt response with comprehensive results presented in a well laid out report.

**Updated 3.6.25** - A My Pet Health Store Representative contacted me to discuss my experience with the company this morning and quickly issued a full refund. I hope the company will revise the results presentation to make it more definitive and user friendly for the client. Overall, I am satisfied with the refund and glad to see they are willing to respond and listen to their customers. ---------------------------- The results were not user friendly, nor were they easy to understand or helpful. I requested a refund based on their 100% guarantee refund policy and they proved unhelpful again. I would not recommend or use them again. Waste of money.

This review is edited. My initial review was 2 stars as i felt that it was taking a very long time for my sample to get to the facility and to be entered in as received.But after communicating with the company, I realized that I missed a step in the process because of where I live, and that amount of time was average. Once the sample was entered into their system, I received my results within 24 hours! I was surprised to learn that my dog has a high sensitivity to at least 2 or 3 ingredients listed in every kind of dog kibble. The most common being tocopherals (preservative) and peas.. as well as quite a few others. But those ones come to mind first. We are grateful for the test and can now move forward in our journey with home made meals or raw. The staff was friendly and easy to communicate with. I would recommend this test. If you live outside of UK or USA expect a delay in processing. (Mine was 3 weeks) ..as they ship out samples in bunches from 1 facility to lab in UK/USA to save on costs and to keep prices for customers low for customers all over the world.

had a little trouble as my email was hidden when i made the purchase but customer service helped me correct the issue. waiting for results because i have to resend my order which was my fault for sending it to the wrong address i just didn’t do everything correctly but at no fault of the company itself which i see a lot of people do only because they seem to not read everything or have comprehension problems. it’s a good experience overall im just an impatient person so i did it wrong at first.