Brenda L.
Not worth your money at all, please read
There are some concerns I'm having regarding my cat's current symptoms, which I'm assuming it's an allergic reaction - so when I searched for pet allergy tests I thought My Pet Sensitivity would be a great choice since their advertised turn around time was so quick. It says 3-5 business days to receive your result once they receive it. Now, their definition of "receiving" is apparently when it reaches their lab from the fulfillment office, which takes about 2 weeks, meaning the whole process would leave you hanging for about a month. I paid for tracking, saw that my test kits were delivered on 9/30 but when I haven't heard back from them I emailed support and this is the response I got: My Pet Sensitivity Oct 4, 2023, 12:50 AM (5 days ago) to me Hi Brenda, Thank you for getting in touch with us. I hope you're doing well! Our lab team has been diligently looking into the status of your sample. It seems that it hasn't made its way to our lab just yet. We want to assure you that we take sample delivery seriously and understand how important it is to process them promptly. Here's a quick overview of our process: When you send in your sample, it first goes to our fulfilment office. From there, it'll be forwarded to our lab for testing. If you've used tracking, it might show as received at the fulfilment office, but rest assured, it hasn't reached our lab yet. Once our lab team receives and logs in your sample, you'll get an email notification confirming its arrival and the start of the testing process. If you need any more help or have questions, please don't hesitate to get in touch. We're here to make sure your testing experience goes smoothly. Kind regards Lois Now, keep in mind, this response alone was already 5 days ago. UPDATE - 10/11/23 I FINALLY received the “test result” and like I had expected - it’s bogus. Don’t waste your money on this, I have requested a refund. The report is vague, and it lists food items that people wouldnt even normally feed their pets…my senior cat apparently is HIGHLY sensitive to goose feather and fish broth…….and that’s it! lol it’s hilarious how they are still in business, but perhaps because they have false advertisements targeting pet owners who are in critical need of allergy tests. I effin hate businesses like this and will do whatever it takes to let people know NOT to support them.
Response from My Pet SensitivityOct 12, 2023
Hi, Thank you for bringing this to our attention, We are committed to providing you with accurate results as quickly as possible. Once your sample reaches our facility, you can expect to receive your results within 3-5 days, as advertised on our website. Please note that this timeframe does not account for mailing time, which is unfortunately beyond our control. We take pride in the positive impact our testing has had on thousands of customers, who have shared how it has transformed their furry friends lives. While we offer the elimination guide, we want to emphasize that for pets experiencing symptoms, the most revealing insights often come from the process of removing and reintroducing potential triggers. This approach can offer a clearer and more personalized understanding of your furry friend's specific sensitivities. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you and your pet on the path to a healthier and happier life. Kind Regards, Customer Support Team