My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityMay 8, 2025

Thank you for your review and feedback! We’re so glad to hear the response was fast, detailed, and easy to understand. We always aim to make the process as clear and actionable as possible. We also appreciate your comments about the sample submission process. We understand how the lack of a prepaid envelope and sample bag could be frustrating, and we’re grateful for your input. We’ll be sure to pass this along to the team for consideration in future improvements. Thanks again for sharing your thoughts!

Response from My Pet SensitivityMay 5, 2025

Thank you for your feedback! We’re so pleased to hear that you’re happy with the testing and that the results are helping you make more informed food choices. We appreciate your suggestion about receiving a kit—we're always looking for ways to improve the experience and will certainly take this on board. If there’s anything else we can assist you with, just let us know!

Response from My Pet SensitivityMay 2, 2025

Thank you so much for your review! We’re really pleased to hear the results gave you clear insights and a path forward to help your cat feel more comfortable. It’s always encouraging to know the testing has made a real difference. If you need any further support or have questions along the way, we’re here to help. Wishing your furry friend a smooth and happy recovery!

Response from My Pet SensitivityApr 30, 2025

Thank you for your review and for sharing your honest feedback. We're so pleased to hear the results have helped you better understand your dogs' skin issues—that’s exactly what we hope for! We're sorry to hear about the confusion around the kit not being posted out. As our pet tests are completed using a sample you send directly to us (without the need for a physical kit), we understand how this can be missed, and we’ll certainly look into how we can make this clearer. We really appreciate your patience, and we're here if you need any further support moving forward!

Response from My Pet SensitivityApr 29, 2025

Hi, Thank you so much for sharing your story — we’re thrilled to hear your puppy is thriving and growing stronger! It’s amazing what a few targeted changes can achieve. We appreciate your feedback regarding the need for more detailed next steps, and we'll certainly pass this on for review. Wishing you and your puppy continued health and happiness! Kind regards, Customer Care Team.

Response from My Pet SensitivityApr 26, 2025

Hi Susan, That’s wonderful news! We’re thrilled the new diet is helping with your pet’s skin issues. Please feel free to reach out if there’s anything else we can do to support you and your pet’s journey to better health. Customer Care Team

Response from My Pet SensitivityApr 26, 2025

Hi Matthew, Thank you for sharing your feedback! We’re glad to hear you were happy with the fast turnaround! Regarding your results, it’s not uncommon for different testing companies to yield slightly different outcomes, as each uses its own technology and reference ranges. If you have any questions or need any further help with understanding your results, please reach out to us! Customer Care Team

Response from My Pet SensitivityApr 21, 2025

Thank you for your kind words about our service!