My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivitySep 23, 2024

Hi, It's understandable to feel confused when test results conflict. Blood tests typically measure specific antibodies related to allergies, while sensitivity tests often assess reactions based on hair samples, which can indicate different aspects of food reactions. Each method has its strengths and limitations, and results can vary depending on what exactly is being measured. If you're feeling uncertain, discussing both sets of results with a healthcare professional or allergist might provide clarity and help you determine the best course of action. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 23, 2024

Hi, It's indeed puzzling when test results show sensitivities to one form of a food but not another. This can happen because different parts of a food can contain varying proteins, and some animals may react to those specific proteins rather than the whole food itself. Additionally, processing methods can alter the components of the food, leading to different reactions. If you're unsure about the results, it may be helpful to consult with a veterinarian or a pet nutritionist for further insights. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 18, 2024

Hi, We’re sorry to hear about the issues you faced with sending your samples and the delays in receiving results. We appreciate your persistence in resolving the matter and are glad to hear you received your results promptly once the samples were sent recorded. We’ll review our process to prevent similar issues in the future. If you have any further feedback or need additional assistance, please let us know. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 18, 2024

Hi, Thank you for sharing your experience, and we apologize for any confusion and inconvenience regarding the process and timelines. We understand the frustration caused by the unexpected delays and the extra effort required on your part. We're continuously working to improve our communication so that customers are fully informed about the steps involved. If you choose to request a refund, we completely understand, and we appreciate your patience. We’re glad to hear our customer service was helpful, and we’re always here if you have further concerns. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 18, 2024

Hi, Thank you for your feedback, and we apologize for any confusion regarding the timeline for receiving results. We understand the frustration caused by delays, and we will work to clarify this process in our communications. Additionally, we appreciate your suggestion regarding the explanation of the results. We will look into providing more detailed descriptions to make the information more useful for our customers. If you have any further concerns, please don’t hesitate to contact us Kind regards, Customer Care Team

Response from My Pet SensitivitySep 18, 2024

Hi, We’re sorry to hear about the issues you encountered with the results and communication. We apologize if the terminology was unclear and for any delays in our response. We appreciate your feedback and will work to improve our service moving forward. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 18, 2024

Hi, Thank you for sharing your experience. I'm sorry to hear about the issues you faced with the test and the results. It's important to clarify the difference between sensitivities and allergies, and I understand how this might have led to confusion. If you need assistance or have further concerns, please let us know, and we'll do our best to help. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 5, 2024

Hi, We’re sorry to hear that the test results didn’t help with your dog’s scratching issues. We understand how frustrating it can be when a solution doesn’t meet your needs. While our test is designed to identify sensitivities, we realize that it may not address every specific issue. If you have any further questions or need assistance with other options, please don’t hesitate to reach out to us. We’re here to support you and your pet in any way we can. Kind regards, Customer Care Team