Halley B.
Disappointing in the transparency of…
Disappointing in the transparency of selling of this product. It needs to say in over 3 weeks you will receive results not 3-5days. I paid for tracking an extra $10 and it got there on Tuesday but no one knows where it is at. Supposedly it is being sorted and that it will take 2-3 weeks for this to happen. Then it has to wait it’s time for the lab then I will receive an email then after this email I have to wait 3-5 days! I would of loved to know the true wait time as I’m waiting over with a puppy who is having allergic reactions and I should of listened to my gut to pay for the more expensive tests with other companies that is accurate and follow through with the time frame that is advertised to you when you are buying!
Response from My Pet SensitivityOct 23, 2023
Hi, We appreciate your review and the opportunity to address your concerns. We regret any confusion or frustration you may have experienced due to the delay in receiving your test results. We acknowledge your concerns and aim to clarify the process. While we do advertise that results are typically available within 3-5 business days after we've received your sample and personally notified you, it's important to note that there can be an additional timeframe involved in the shipping process to transport your sample to our lab. This aspect of the process is, unfortunately, outside our direct control. We understand your concerns regarding the waiting period, and we strongly recommend getting in touch with our customer support team for the assistance you require. They can assist you in tracking your sample's progress and provide you with more detailed information regarding the current status of your order. Your business is important to us, and our primary goal is to ensure you have a positive experience with our service. We genuinely appreciate your patience, and we are here to support you in obtaining the information you've been eagerly awaiting. Kind Regards, Customer Support Team