My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityDec 3, 2023

Heidi, Thank you for sharing your feedback! Apologies, please disregard the review emails, these are automated. I also wanted to make you aware that we do not send a test kit in the mail. Once the test has been purchased you should have received an email that contains a code that requires registering. Once the test has been registered you will then receive the next steps on how and where to send your pets sample. Please reach out to us so we can explain the process further for you. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 3, 2023

Lindsey, Thank you for taking the time to share your feedback! We are sorry to hear that you found our test misleading. Our intention is to provide you with an insight into your pets overall health and wellbeing along with their sensitivity status. This will then allow you to implement changes to see if their symptoms improve. I can see that you asked for a refund which has been processed. We are here should you need to explore your pets sensitivities in the future! Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 3, 2023

Michelle, Thank you for your review! I just wanted to clarify that our test is a sensitivity test and not an allergy test. These are very different from one another and require completely different testing methods. A sensitivity is a digestive system response, symptoms include; nausea, fatigue, bloating and more. An allergy is an immune response, symptoms are much more severe including; hives, itching and swelling. The aim is is to provide you with an insight into your pets overall health and wellbeing along with their sensitivity status. This will then allow you to implement changes to see if their symptoms improve. We understand that your pet may be sensitive to an item that is within the majority of food consumed by them. In this instance it can be down to the amount of the item consumed. Please reach out to us so we can explain your pets results in greater detail and help you find a solution that works. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 3, 2023

Zackery, Thank you for sharing your experience! We do apologise for any confusion caused in relation to the lead time, all results are sent within 3-5 days once the sample has been received at our lab. This does not include the transit time which unfortunately is out of our control. Rest assured as soon as your sample reaches our lab our team work quickly to test the sample and deliver those all important results! I am however, sorry to hear that you did not find the results insightful, if we can help explain these in greater detail please reach out to us. We want the results to be valuable for you and your pet. Kind Regards, Customer Support Team

Response from My Pet SensitivityNov 28, 2023

Robyn, Thank you for your feedback! I can confirm we have responded to each email you have sent to us within 24 hours. Our latest reply was on the 9th of November confirming that both test results have been sent across to you directly. The results were officially sent to you on the 4th of October. Please do reach out to us if you have still not received the results via email. We look forward to hearing from you! Kind Regards, Customer Support Team

Response from My Pet SensitivityNov 28, 2023

Ruth, Thank you for taking the time to share your feedback! We really do apologise for any inconvenience caused. Our machinery can test multiple samples at any given time. Unfortunately like all things on occasions it can glitch meaning the samples become redundant. We like to ensure we have tried every option before confirming back to our customer that we require a second sample. I do apologise for the delay! Please do reach out to us so we can get this matter resolved asap for you. Kind Regards, Customer Support Team

Response from My Pet SensitivityNov 22, 2023

Susan, Thank you for sharing your feedback with us! We are sorry to hear that you are disappointed with your pets results. We test for over 300 items that also includes food items. If the item has not shown up on your pets report as a high or moderate reaction, then this means your pet is not showing a sensitivity to it. You mention that you are aware of some sensitivities that did not come up in the test. Sensitivity vs. Allergy: Our test primarily focuses on identifying sensitivities rather than allergies as these are done using different testing methods. While we aim to provide valuable insights into potential triggers for your pets symptoms, it may not detect allergies. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityNov 22, 2023

Molly, Thank you for your review! I am pleased to say that your sample reached our lab 2 days ago and the results are now pending. Just to explain the process; All samples initially go to a fulfilment office, they are then medically transported to our lab from there which is why it can take around 2-3 weeks to arrive. As soon as the sample does arrive with our lab you will be sent an email notifying you. The results then follow 3-5 days later. I do hope this helps! If you have any further questions or require assistance, please feel free to contact us directly. We are here to address your concerns and provide further information to support you! Kind Regards, Customer Support Team