My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityDec 15, 2023

Hi, Thank you for bringing this to our attention, I'm genuinely sorry to learn about your experience. Your satisfaction is important to us, and I assure you we are committed to resolving this matter. If you can reach out to our support team, I'll personally look into the status for you. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 15, 2023

Hi, I'm sorry to hear that you find the results less helpful than expected. We assure you that our intention is to provide valuable insights. 'Reactivity' in our results indicates potential sensitivities, and we understand the need for clarity. If you have specific questions about your results or need more information, please get in touch. We're here to assist and address any concerns you may have. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 15, 2023

Hi, I'm sorry to hear about your concerns. We assure you that we are not a scam. If you could please get in touch, we'd be happy to provide detailed explanations and address any questions you have about our testing process. Your understanding is important to us, and we're here to clarify any uncertainties. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 11, 2023

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 11, 2023

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 6, 2023

Hi, Thank you for bringing this to our attention, We're truly sorry to hear this has happened. To investigate further, I have sent you a Trust Pilot request so we can gather your order details and reach out to you. We look forward to speaking soon! Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 4, 2023

Jim, Thank you for bringing this to our attention! I just wanted to clarify that we do not send a test kit in the mail. Once your order is placed, you should have received a code that requires registering. Once that step is complete, you then receive the next steps on how and where to send your pets sample. Please reach out to us so we can provide you with the information you require to proceed. We look forward to hearing from you! Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 3, 2023

Mary, We are sorry to hear that you found our test a waste of money. Our intention is to provide you with an insight into your pets overall health and wellbeing along with their sensitivity status. This will then allow you to implement changes to see if their symptoms improve. If we can help explain your pets results and provide you reassurance please let us know! Kind Regards, Customer Support Team