My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJan 19, 2024

Thanks so much, Looking into this, I can see that we have been communicating via email. I would like to mention that when samples are sent without the completed submission, it can cause delays in resolving the matter, as we cannot issue results until this information is provided. Although we had planned to sort this out once the sample arrived, your pre-emptive contact led to some slight confusion, prompting us to reach out to the lab team to investigated this. I am glad to confirm the samples are now with the lab for the testing process! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 18, 2024

Hi, I understand your frustration, and I'm sorry to hear about the delay in your sample reaching the company. Unfortunately, shipping times can vary, and it's beyond our control. However, as soon as your sample is received, the results will be issued in the shortest possible time, as stated on the website (3-5 days). If you have any further concerns or if there's anything else I can assist you with, please let me know. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 18, 2024

Hi, I'm sorry to hear that you're having trouble finding your report. No worries—I've taken a closer look into this matter for you. I'm delighted to confirm that your results were initially sent to you on the 10th of January. To ensure you receive them, I've initiated a new send-out, so be sure to keep an eye on your inbox. If you require any additional assistance or have further questions, please don't hesitate to reach out to our team. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 17, 2024

Hi, Thanks for bringing this to our attention, Please get in touch with us so we can look into this matter for you and ensure you receive the information you're waiting for. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 17, 2024

Hi, Thanks for bringing this to our attention, I'm sorry to hear that you haven't received your results after 6 weeks. Please get in touch with us so we can look into this matter for you and ensure you receive the information you're waiting for. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 16, 2024

Hi, Thanks for sharing your review, Just a heads up: we don't send out physical test kits. After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample. Questions? Feel free to ask. We're here to simplify things for you! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 16, 2024

Hi, Thanks for sharing your review! Here's a quick heads-up on how it works: First, your sample heads to a fulfilment office, and from there, it moves on to our lab for thorough testing. If you've been tracking it, you might see it marked as received at the fulfilment office, but it hasn't made it to our lab yet. Once your sample reaches our lab and is logged into our system, you will receive a prompt email notification, confirming its safe arrival and the commencement of the testing process. Should you have any further inquiries or require assistance, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 16, 2024

Hi, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced. Unfortunately, the postal company's transit time is beyond our control. However, once your sample arrives at our lab, I can assure you that we prioritize processing, and results are issued within 3-5 days, as stated on our site. We understand the importance of clear communication and will take your feedback into consideration for future improvements. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding. Kind Regards, Customer Support Team