My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJan 25, 2024

Hi, Thank you for sharing your concerns with us! We're genuinely sorry to hear that you're dissatisfied with your experience and the results of the test. We understand the importance of accurate and meaningful information for your pet's well-being, and we apologize for any confusion. Regarding the Vitamin B12 and Calcium levels, we appreciate your feedback on the recommendations provided. Please note this would mean you're falling below range and need to increase this. If you have specific concerns or questions about the results, we encourage you to reach out to our customer support team directly. We would be more than happy to review your case and provide further assistance. Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us continually improve our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 24, 2024

Hi, Thanks for sharing your feedback, It's important to note that sensitivity testing can sometimes identify potential sensitivities to items a pet has never consumed. This doesn't necessarily imply prior exposure but rather helps in understanding potential triggers that might cause discomfort if consumed. The goal is to provide guidance on items that, if introduced, could lead to sensitivity-related symptoms. However, we understand that individual cases vary, and scratching may have various causes. If you have further questions or need assistance in understanding your furry friend's specific situation, please reach out to our customer support team. They are here to help address your concerns. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 23, 2024

Hi, Just a heads up: we don't send out physical test kits. After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample. Questions? Feel free to ask. We're here to simplify things for you! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 23, 2024

Hi, I appreciate you reaching out and expressing your concerns. I want to assure you that we take your feedback seriously. It's important to note that our system doesn't process any payment unless the necessary steps, including entering bank details and clicking "Pay Now," are completed. The auto-fill of information might occur if your details are saved in your phone's history. However, if you believe there was an error or if you didn't intend to complete the order, please contact our customer support immediately. We are here to assist you and ensure that any issues are resolved promptly. Your satisfaction is our priority, and we are committed to addressing your concerns. Please reach out to our customer support team so that we can assist you further. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 23, 2024

HI, Thank you for sharing your feedback. I understand your concern regarding the perceived simplicity of the test results. While we do indeed test for over 400 items, the report focuses specifically on those items that show a sensitivity in your dog's results. Our aim is to provide relevant and actionable information based on your pet's specific sensitivities. If you have further questions or need additional clarification, please don't hesitate to reach out. We appreciate your input as it helps us continually improve our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 22, 2024

Hi, Thanks for sharing your review! Once your sample reaches our lab and is logged into our system, you will receive a prompt email notification, confirming its safe arrival and the commencement of the testing process. Should you have any further inquiries or require assistance, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 22, 2024

Hi, Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion and frustration caused by the timing of your test results. We understand how crucial clear communication is, especially when dealing with matters related to your beloved pets' health. We want to assure you that our company operates with transparency and integrity, and it is never our intention to deceive our valued customers. We appreciate your feedback, and we would like to provide some clarification. Our laboratory is indeed based in the UK, and we appreciate your understanding of the international transit time involved in sending and receiving samples. The timeframe communicated on our website, specifically 3-5 days for results from the date we receive the sample, is accurate. We notify you of this upon receiving the sample. We understand the importance of timely and accurate results, and we regret any inconvenience caused by the delay in your specific case. Please be assured that we are actively working to address any concerns and improve our communication processes. If you have any further questions or require additional assistance, please feel free to reach out to our customer support team. We are here to help and ensure your experience with us is a positive one. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 19, 2024

Hi! I would like to express my sincere apologies for any dissatisfaction caused by the processing time of your recent order. Your feedback is invaluable, and we take your concerns seriously. We genuinely appreciate your patience and understanding during this process. Your satisfaction is our top priority, and we are dedicated to learning from this experience to enhance our services. If you have any additional feedback or specific details you would like to share, please feel free to respond to this email or contact our customer support team directly at [email protected] Thank you for bringing this matter to our attention. We value your business and the opportunity to make improvements based on your insights. Kind Regards, Customer Support Team