My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Bridget D.
I wish you would offer food suggestions/brands based on the results. I am still at a loss as to what food brand would be the best to try.
Response from My Pet SensitivityOct 22, 2024
Hi, Thank you for your feedback! I suggest reaching out to customer service to express your desire for this feature, as they may be able to provide specific recommendations or guidance. I hope you find suitable options that work for you! Kind regards, Customer Care Team.
Ann S.
Took forever and most of the allergens are stuff a dog would never be exposed to
Response from My Pet SensitivityOct 14, 2024
Hi, I understand your disappointment with the allergy test results for your dog, especially if they listed allergens that seem irrelevant to their environment. It's frustrating when the wait for results is long, and then they don't provide useful insights. Consulting with a veterinarian may provide more tailored guidance, as they can recommend more suitable allergy testing methods based on your dog's specific symptoms and lifestyle. Thank you for sharing your experience, and if you have further questions or need assistance, feel free to ask. Kind regards, Customer Care Team
Margaret B.
Well first it took forever to get there. About two weeks not sure how accurate the results are. Results are not easy to understand. And how have d would it be to have a mailing label you can down load.
Response from My Pet SensitivityOct 8, 2024
Hi, I apologize for the delay you experienced with your sample and for any confusion with the results. We aim to make the process as smooth as possible, and your feedback about the difficulty in understanding the results is important. Regarding the mailing label, I appreciate your suggestion and will pass it along to our team for consideration. If you have any further questions or need assistance with your results, please don't hesitate to reach out. Kind regards, Customer Care Team
Jane R.
Two of our cats have Inflammatory Bowel disease so we were hoping for the results to show what to remove from their diets and environment. As cats are obligate carnivores most of the highly reactive foods simply do not apply. Why would you feed a cat Almonds, peaches, chickpeas, lentils etc. One of our cats has come back as moderately sensitive to Beef and Lamb but he has been thriving on this since we removed the usual triggers of fish and chicken from his diet. Disappointing and not helpful.
Response from My Pet SensitivityOct 8, 2024
Hi, Thank you for sharing your experience with the test results. We understand the importance of accurate dietary recommendations, especially for pets with specific health conditions like Inflammatory Bowel Disease (IBD). Cats have unique dietary needs, and it can be frustrating to receive results that include non-relevant foods. We appreciate your feedback regarding the sensitivity results for your cats, and we're continually working to improve our services to better meet the needs of our customers and their pets. If you would like to discuss this further or explore alternative options, please reach out to us. Kind regards, Customer Care Team
Wynepooh
Not very advanced. I had a test done with another company and it was so much better.
Response from My Pet SensitivityOct 2, 2024
Hi, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide the best service possible, and your input is invaluable in helping us improve. If you have specific suggestions on how we can enhance our offerings, we’d love to hear them. Please feel free to reach out. Kind regards, Customer Care Team
Denise G.
Not sure about the results. Seems a lillte strange that just about everything my puppy eats is on the results.
Response from My Pet SensitivityOct 2, 2024
Hi, We appreciate your feedback. It can seem puzzling when familiar items appear on the sensitivity list, but sensitivities can develop even to frequently consumed foods. We recommend gradually removing those items from your puppy’s diet to see if there’s any improvement in their symptoms. Please feel free to reach out if you need further assistance with the results or implementing changes. Kind regards, Customer Care Team
Lindsey
Took 8 weeks for results. They lost my first sample so had to pay $10 again to send another sample. It takes a long time and at first I had good communication with the company but then they went silent. I didn’t hear back from them after sending email after email and then one day my results were in. Once I received my results, after 8 weeks, I finally could help my new puppy feel better. Just wish this didn’t take so long.
Response from My Pet SensitivitySep 26, 2024
Hi, Thank you for sharing your feedback. We're sorry to hear about the delays you experienced with your results and the lost sample. It’s great to know that you were eventually able to help your new puppy feel better, but we understand that the long wait and communication issues were frustrating. Your feedback is valuable, and we will strive to improve our processes for a better experience in the future. Kind regards, Customer Care Team.
james S.
I was hoping to find allergies in my cat. Sensitivity is not all that helpful. They don't seem to be accurate as well
Response from My Pet SensitivitySep 26, 2024
Hi, We appreciate your feedback. We understand that finding specific allergies can be crucial, and sensitivity results may not always provide the clarity you need. We're sorry to hear that your experience with accuracy didn't meet your expectations. Your insights will help us improve our services. Kind regards, Customer Care Team.
