My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJun 9, 2026

Hi! Thank you for your feedback. We’re sorry to hear that you’re disappointed with the results and your experience so far. We understand that when expectations are not met, this can be frustrating, especially when you have invested in the test. Please note we are testing for sensitivities within our tests, rather than allergies. To reassure you, the items highlighted in your report are based on analysis of the sample provided. These results are generated from the data detected in your pet’s hair sample at the time of testing. We understand you may disagree with the findings, and we respect that perspective. Upon looking into this I can see we have been in contact with you directly, and confirmed our refund policy across for your access.

Response from My Pet SensitivityJun 8, 2026

Thank you for your feedback. We're pleased to hear that you found the information provided useful. We're sorry to hear that you felt you received too many follow-up emails regarding reviews. We appreciate your comments and will ensure your feedback is passed on to the relevant team for consideration as we continue to improve our customer experience.

Response from My Pet SensitivityJun 8, 2026

Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with your dog's results. It's important to note that our test is designed to identify potential sensitivities and should not be compared directly with allergy testing, veterinary diagnoses, or elimination diet outcomes. Sensitivity is just one possible factor that may contribute to symptoms, and there can be other underlying causes that our testing is not designed to detect. As with all sensitivity testing, some items that may be associated with symptoms in your dog may not appear on the report due to the limitations of the testing methodology. Equally, a result showing no sensitivity to a particular item should not be interpreted as ruling out allergies, intolerances, medical conditions, or other causes of symptoms. We always recommend that pet owners continue to work with their veterinarian regarding any ongoing health concerns and use our results as a complementary wellness tool rather than a diagnostic test. We appreciate your feedback and are sorry that the service did not meet your expectations.

Response from My Pet SensitivityJun 1, 2026

Thank you for your feedback. We’re sorry to hear that you’re disappointed with the results and your experience so far. We understand that when expectations are not met, this can be frustrating, especially when you have invested in the test. To reassure you, the items highlighted in your report are based on analysis of the sample provided. These results are generated from the data detected in your pet’s hair sample at the time of testing. We understand you may disagree with the findings, and we respect that perspective. We can also see that our support team has already responded to your previous emails, but if anything has been missed or if you would like further clarification, we are more than happy to help and go through your report in more detail with you.

Response from My Pet SensitivityMay 27, 2026

We appreciate you taking the time to share your experience and feedback. We are truly sorry to hear that aspects of our service were misleading. We are reviewing our checkout process and communication to ensure clarity for all customers. We've requested your information, so we can reach out to assist!

Response from My Pet SensitivityMay 27, 2026

Thank you for your feedback!

Response from My Pet SensitivityMay 25, 2026

Thank you for your feedback. We’re sorry to hear about your experience and any frustration caused. At checkout, the 24/7 Vetline subscription is presented at multiple stages, including the product page, cart, and post-purchase confirmation. If it is not removed during checkout or if a one-click purchase option is used, the subscription is included at $9.99 per month following the initial offer period. We understand that subscription details can sometimes be missed, and we appreciate you sharing your concerns as this helps us continue to improve clarity within the purchasing process.

Response from My Pet SensitivityMay 11, 2026

Hi! Thanks for sharing your feedback. Our test is designed to assess sensitivities rather than allergies, so it may not detect specific allergic reactions like those to oak pollen or grass. We will be in touch so we can review your order and see if there’s any way we can assist you further.