My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityFeb 27, 2024

Hi, I'm sorry to hear about your disappointment with the test results. It's certainly not the experience we aim to provide. The results reflect the analysis conducted on the fur sample provided by your furry friend. If you have any further concerns or would like to discuss your results in more detail, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you have a positive experience with our service. We value your feedback and appreciate the opportunity to address any issues you may have encountered. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 27, 2024

Hi, I'm sorry to hear that you didn't find our service helpful and that you feel it was a waste of money. We aim to provide valuable insights into sensitivities that may be affecting your dog's health, and we regret if we fell short of meeting your expectations. If you have any specific concerns about your results or if there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're here to help address any issues or questions you may have. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 27, 2024

Hi, I'm sorry to hear about your experience with our service. We apologize for any inconvenience caused by the delay in receiving your results and any confusion regarding the information provided. Regarding the known food sensitivities not appearing in the report, it may be that it's an allergy rather than a sensitivity. Sadly, our test cannot pick this up. As for the completeness of the list of tested items, while we only show items that appear as sensitivities in the report, you can review the full list of tested items on our website for transparency. If you'd like further clarification on your results or have any other questions, please don't hesitate to reach out to our customer support team. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 26, 2024

Hi! I'm truly sorry to hear about the loss of your sample and the delay in the process. Regarding the processing time, while our laboratory is located in London, we do our best to ensure timely processing of samples once they are received which ranges between 3-5 days. I apologize for any inconvenience and disappointment this has caused you. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 26, 2024

Hi! I'm sorry to hear about your disappointment with the results. We understand your frustration, and we apologize for any inconvenience this has caused you. It's crucial to note that our sensitivity test utilizes distinct testing methods. As a result, it might not detect certain conditions such as intolerances, allergies, or other medical conditions. If you already have a known medical diagnosis, we advise caution and recommend refraining from consuming containing items. Therefore, when our report indicates no sensitivity to a particular item, it exclusively reflects your sensitivity status. The mailing time for the test is indeed beyond our control, but once the sample arrives, we ensure that the results are issued promptly within 3-5 days. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 22, 2024

Hi, Just a heads up: we don't send out physical test kits. After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample. Questions? Feel free to ask. We're here to simplify things for you! Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 20, 2024

Hi, I'm sorry to hear that you were disappointed with your experience and that you didn't find the information valuable for helping your fur babies. Your feedback is important to us, and we take it seriously. If there's anything specific you feel we could improve or if you have any further concerns, please don't hesitate to let us know. We're here to listen and help in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, I'm sorry to hear about your frustration and inconvenience. Your feedback is important to us, and we're committed to improving our service to better meet your needs. If there's anything specific that you found challenging or if you have any suggestions for how we can enhance our process, please let us know. Kind Regards, Customer Support Team