My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityMar 11, 2024

Hi, I'm sorry to hear about the delay in receiving your sample and the lack of response from our customer service team. Your experience falls short of the level of service we aim to provide. Please accept our sincerest apologies for any inconvenience this has caused you. We would like to assist you promptly. Could you please provide us with your ticket number or any relevant details? Alternatively, you can reach out to us again, and we'll ensure that your concerns are addressed as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 11, 2024

Hi, I'm sorry to hear about your negative experience with our service. The results are unique to you. If you'd like to understand your results, please get in touch. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 11, 2024

Hi, I understand your frustration with the delay in receiving your results, and I'm sorry for any inconvenience this has caused you. While we strive to provide fast results once we receive the sample which are provided within 3-5 days once received at our lab. Unfortunately, the postal system is beyond our control. Your feedback is valuable to us, and we'll use it to improve our communication and manage expectations better in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 5, 2024

Hi. It's possible that certain items your furry friend is sensitive to didn't show up on the list due to factors our testing may not detect. While our testing focuses on identifying sensitivities, it's important to note that sensitivity is just one potential cause of symptoms. If certain items you're sensitive to didn't appear on the list, it could be because there's another underlying cause for your symptoms that our testing isn't designed to detect. If your furry friend is experiencing persistent symptoms despite not showing sensitivity to certain foods on the test, it may be worth exploring other potential causes with a Vet. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 5, 2024

Hi, We're sorry to hear about your dissatisfaction with the results of the test. We understand your concerns and would like to help address them. We would appreciate the opportunity to discuss your specific case in more detail and see how we can assist you further. Please get in touch with us, and we'll do our best to resolve any issues and ensure your satisfaction. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 1, 2024

Hi, Thanks for sharing your review, It's possible that certain items you're sensitive to didn't show up on the list due to factors our testing may not detect. While our testing focuses on identifying sensitivities, it's important to note that sensitivity is just one potential cause of symptoms. If certain items you're sensitive to didn't appear on the list, it could be because there's another underlying cause for your symptoms that our testing isn't designed to detect. If you're experiencing persistent symptoms despite not showing sensitivity to certain foods on the test, it may be worth exploring other potential causes with a Vet. They can help investigate whether there are other factors contributing to your furry friends symptoms and provide guidance on managing your dietary needs accordingly. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 29, 2024

Hi, I'm sorry to hear that you're not satisfied with the results you received and that you didn't find them helpful. Your feedback is important to us, and we want to make sure we address any concerns you have. If there's anything specific you'd like to discuss or if you have any questions about the results, please feel free to share them with us. We're here to assist you and ensure you have a positive experience. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 28, 2024

Hi, We're truly sorry to hear about your disappointment and the frustration you've experienced with your dog's allergies. We understand how important it is to receive personalized and actionable insights, especially when it comes to managing severe allergies. It's important to note that we are not detecting allergies, instead we are solely detecting sensitivities. Your feedback is invaluable to us, and we're committed to improving our services to better meet the needs of our customers and their pets. Your satisfaction is our top priority, and we're here to support you through this process. Kind Regards, Customer Support Team