My Pet SensitivityReviews of mypetsensitivity.com

It didn't tell me anything and was a waste of money

Ordered on February 14th, March 27th I still have not received anything.

Terrible customer service and after almost 6 weeks one of the tests never made it to them. Absolutely ridiculous!! Would not order again! On Amazon it says they provide a full refund, no questions asked if you are unhappy and that is not the truth. The second something goes wrong they don’t care or keep their end of the bargain. How do I send 2 samples out at the same time but only one makes it to them? All the reviews on Amazon are correct and i wish I had listened before spending nearly $150 on 2 tests. Customer service said they are unable to offer a refund as it goes against their refund policy? How? On Amazon it clearly states the following: 💯 REFUND ASSURANCE: Invest in your pet's health risk-free. We offer a no-questions-asked refund. Not satisfied? Reach out for a full refund. Your pet's wellness is our top priority. I look forward to resolving this matter asap.

Hello again Trustpilot community My review was deleted explaining a two week return policy when it states quick results and 2 weeks to even receive your pets sample. Its been a frustrating experience to say the least. I was offered another chance to sent another sample at the 4week mark or donate my sample kit to someone else. Who they have in mind I dont know. After many emails I keep getting “we are sorry its policy” Who makes a policy where your test kit takes two weeks to confirm arrival but your return window is the same two weeks to lock you in. I kept checking within the two weeks uploading my number to register only to find out they lost it or its buried under many other kits waiting to get results. There is still a waiting period for the actual testing! Im extremely dissatisfied and rightfully so. Look at how much time and effort goes into making this right but policy is enforced strongly here guarding unethical business behavior. Look at the most recent reviews!!! There are many people that share the same experience with no communication coming from MYPETSENSITIVITY on hey we are backed up or we did not receive your sample please send another at two weeks! Which is understandable compared to what we actually go through in this process. We pay, do the sample, get stamps, mail and wait. Trusting that the business is going to do the two weeks or communicate theres an issue. That means MYPETSENSITIVITY has done nothing but accept your money that is theres with policy and you get nothing. Loosing confidence in the process, I am then left with the choice of sending a second sample or gifting the kit to who??? Thanks policy Its so simple to make it right. I upheld my end where is MYPETSENSITIVITY on there end? All I ask is care a little more about our “furry friends” and their owners. Obviously they care so why doesnt MYPETSENSITIVITY? Its because they are paid so why care.

There’s no test kit. They send instructions of where to send something after you fill out a form on their website. I waited almost 4 weeks before contacting them. I ended up having allergy testing through a vet. I’ve asked for a refund but I have no idea if I will receive it.

I have been waiting almost 4 weeks for results! I am frustrated! The claim of 2 to 3 days once the hair is received is false! I have emailed 3 times now and still getting nowhere! I feel like a refund is in order since I now have to take my poor cat back to the vet for testing at a much higher price.

Says "Overall Best Allergy Test At Home" When I finally get my results I'm told that you don't provide a list of allergies Supposed to recieve test results in 3 days....It took 2 weeks for me to get my results

Sent in on Feb 14 still have not received anything from you about his allergies or sensitivities