Riley M.
Don’t waste your time
DO NOT WASTE YOUR TIME ON THIS COMPANY. I purchased 5 advanced kits as one of my animals has sensitivities and I thought why not do all of my animals. I purchased on may 9th and sent my samples in the mail may 11th and followed their step by step directions and have not received any kind of response it has been over a week. I thought this was odd as all the reviews say how fast they received their results. So I email asking about it and they say haven’t received anything at their lab yet, that it has to go to a fulfillment office first but couldn’t tell me if it has made it there or not and that it’s not their fault, they can’t control the mailing system (never said they did but find it odd they couldn’t even tell me if if made it there or not) and then tried to tell me it was past the 14 day cooling off period and that they couldn’t issue me a refund even though it has only been 11 days since I purchased. I am so disappointed I seen all these great reviews on here and I was so excited because I wanted to figure out more what my pet was sensitive too as my vet has not, and we have made many trips to the vet so I thought this was finally going to give us some answers. I definitely feel like they just tried to scam me out of my money, don’t waste your time.
Response from My Pet SensitivityMay 21, 2024
Hi, I'm truly sorry to hear about your frustrating experience. We understand your disappointment and want to assure you that we take your feedback seriously. We apologize for any confusion or miscommunication regarding the processing of your samples and the refund policy. It's important to us that our customers feel supported and valued throughout the entire process. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to our customer support team Kind regards, Customer Care Team