My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJun 21, 2024

Hi, Thank you for your review. We sent your results on the 12th June. I have just re sent them to you. We're usually very responsive to emails, so I am sorry to hear yours have been missed. Please let us know if you still not not receive your results, and remember to check and spam / junk filters Thank you Customer Care Team

Response from My Pet SensitivityJun 20, 2024

Hi, Thank you for sharing your experience. Thank you for your feedback regarding the testing process, and location being initially unclear causing some unexpected delays. However it's great to hear that Holly was able to assist you and clarify the timeline. If you have any more questions or need further assistance, feel free to reach out. Kind regards Customer Care Team

Response from My Pet SensitivityJun 18, 2024

Hi, I'm sorry to hear about your frustration with Oscar's test results. It can be disappointing when expectations aren't met, especially when you're seeking answers to help improve your pet's health If you believe there are specific intolerances that weren't adequately addressed in Oscar's test results, you might consider discussing this with your vet again to explore alternative testing options or diagnostic approaches that could provide more comprehensive insights into his sensitivities. Additionally, reaching out to our customer service to express your concerns and seek clarification on the results might be beneficial. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 18, 2024

Hi, We issued your results on the 13th June, I have just re sent them to the email address we have on file for you. If you still do not receive them, please reach out to our team Thank you

Response from My Pet SensitivityJun 18, 2024

Hi, I'm sorry to hear about your experience and the confusion surrounding our service. It's important to us that our customers have a clear understanding of what our test provides, and we apologize if there was any misunderstanding regarding the scope of the test. Our test focuses on identifying sensitivities and intolerances rather than allergies, and we aim to provide comprehensive information about a wide range of items that could affect your pet's well-being. We'll take your feedback seriously to ensure that our product details are as clear and informative as possible moving forward. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to contact us directly. We value your feedback and are here to assist you. Kind regards, Customer Care Team

Response from My Pet SensitivityJun 13, 2024

Hi, I am sorry to hear you feel this way. If there's any specific aspects of the process or the results that you'd like to discuss, please feel free to reach out to us directly. We'll be happy to help! Thank you

Response from My Pet SensitivityJun 12, 2024

Hi, Thank you for sharing your feedback. We sincerely apologize for the lack of response to your email, we are usually very responsive to emails and I'm sorry to hear yours was missed. Please contact our customer service team directly at [email protected] so we can promptly address your concerns. We value your feedback. Thank you

Response from My Pet SensitivityJun 12, 2024

Hi, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience caused by the differing results you received for your cat. If you'd like to discuss this further, please reach out to our customer care team, and we will be happy to go through it with you Thank you